Adobe Connect 11.2.3 Release Notes

This document contains details about the Adobe Connect 11.2.3 release, including release dates, technical requirements, upgrades, improvements, and known issues.


Adobe Connect enables you to create rich digital training, webinars, and collaboration experiences. For an overview of Adobe Connect, see

Adobe Connect 11.2.3 is a maintenance release fixing various issues and is available as a patch.

Release dates

Adobe Connect 11.2.3 rolls out in the following phases:

Hosted services:

Upgrades will begin on July 17, 2021. See Adobe Connect Downloads and Updates to determine the upgrade date for your account.

On-premise deployments:

July 22, 2021

Managed services:

Contact your Adobe Connect Managed Services (ACMS) representative, or private cloud provider, to schedule an upgrade.

System requirements

For the latest system requirements, see the Adobe Connect Technical Specifications page.

Adobe Connect application

This update includes an optional update for the Adobe Connect application.

You will be prompted to install and run the Adobe Connect application in the following situations:

  • You attempt to login to a meeting using a previous version of the Adobe Connect meeting application.
  • You attempt to share your screen from a browser.
  • You select “Switch to desktop application” from the meeting context menu.

The 'lightning installer' workflow, which installed the application directly from within the meeting, required the Flash Player and is no longer available.

If you are an administrator, ensure that end users have the latest Adobe Connect application. Download the latest stand-alone or MSI installers for the Adobe Connect application  from this page, or install directly from the following URLs:

Upgrade paths for on-premise deployments

Here are the prerequisites for this release:

  • From Adobe Connect 8.x, upgrade to Adobe Connect 9.x
  • From Adobe Connect 9.x, upgrade to Adobe Connect 11.2.2 before applying this patch
  • From Adobe Connect 10.x, upgrade to Adobe Connect 11.2.2 before applying this patch

Issues resolved

Issue Tracking Number

Issue Description

4128053, 4127547, 4127310

Fixed a potential Cross-site scripting vulnerability


Fixed an issue where, on enabling Presentation playbar while using draw tool, resulted in objects being offset vertically


Fixed an issue where the PGI Adaptor was sending logging information back


Fixed an issue where multiple "Thank you" emails were sent for an event if the attendee is added directly to the event and is also a part of a user group


Fixed an issue where 'Peak concurrent users per day' report had incorrect data


Fixed an issue where Shared pod was crashing when resized while annotating on a shared Beamer produced pdf


Fixed an issue where PGI Audio profile was not working in a particular user account


Fixed an issue in Standard view where during recording playback the webcam video and mp4 playback were freezing


Fixed an issue where on EMEA1 cluster attendees had trouble getting into a Seminar room and the session could freeze and crash


Fixed an issue where participants were prompted to login on trying to download files from the File share pod


Fixed an issue where while sharing powerpoint files in Share pod sometimes the slides got reset to first slide and were not in sync for participants and presenters 


Fixed an issue where a user with recording view access could potentially edit the recording 


Fixed an issue where while updating content in an existing training the 'Select Content' did not point to the folder where the Content was previously housed


Fixed an issue where the 'Files downloaded' field was missing  in the Event reports for the File share pod


Fixed the Pointer accuracy while sharing the powerpoint files


Fixed an issue where sharing certain pdf files resulted in 'The selected Document cannot be retrieved' error 


Fixed an issue where for Dutch language accounts the password reset email link was not working

4126094, 4126095, 4126096

Added RTMPT fallback support in HTML Client and Adobe Connect applications for Windows and Mac


Fixed an issue where background image became darker when shared in a meeting room in Standard view


Fixed an  issue where UV broadcast could disconnect intermittently


Fixed an issue where Courses with Recording embedded as content could not load and displayed Flash required error message


Fixed an issue where mp4 embedded as content in an  Event displayed Flash required error message


Fixed an issue where mp4 video showed download option when the content was accessed from certain browsers


Fixed an issue where editing a Seminar room from Home screen displayed the option to send e-mail invitations 


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