Last updated on
21 October 2022
By default, the Help links in the Adobe Connect software point to helpx.adobe.com. If your organization desires to have the Connect Help links point to a location on your on-premise servers, follow the steps in this article.
Target systems
These instructions are intended for all licensed clusters running Connect versions.
| Host Type | Service/App | Updated | Stopped | Restarted |
|---|---|---|---|---|
| Connect App | Adobe Connect Server |  |
 |
|
| App | Adobe Media Server | |
|
|
| Connect App | Adobe Media Administration Server | |
|
|
| Connect App | Telephony Svc | |
|
|
| Connect App (TS) | Arkadin TA | |
|
|
| Connect App (TS) | Intercall TA | |
|
|
| Connect App (TS) | MeetingOne TA | |
|
|
| Connect App (TS) | Premiere TA | |
|
|
| CQ Author | Author | |
|
|
| CQ Publisher | Publisher | |
|
|
| DB | DB | |
|
|
| Download | Connect Add-in (Win) | |
|
NA |
| Download | Connect Add-in (Mac) | |
|
NA |
| FMG | FMG | |
|
|
How to deploy
To ensure a successful deployment, follow the steps below:
- Make a backup copy of the custom.ini file and the appserv\common\help folder.
- Download the ZIP archive of the Help bundle from our Adobe Connect Patches page: https://helpx.adobe.com/adobe-connect/kb/connect-90-patches.html.
- Find the offline Help bundle that corresponds to your Adobe Connect version.
- Extract the contents to the appserv\common\help folder. Do not overwrite the existing Help files and rename any folder.
- Update the custom.ini file.
- Open the custom.ini file in a text editor.
- Locate the HELP_HOST setting in the custom.ini file. If not found, add HELP_HOST.
- Set the HELP_HOST value to empty.
- Stop and restart the Adobe Connect Server service.
How to roll back
Note:
To roll back the offline Help bundle, make sure the backup task is completed.
To roll back the Connect offline Help bundle, follow the steps below :
- Stop the Adobe Connect Services.
- Delete the appserv\common\help folder.
- Restore the appserv\common\help folder and the custom.ini file from backup.
- Restart the Adobe Connect Services.
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