Operators can be defined as one of the following:
Applies if the Supported User is only to be set for a single company
Applies to a Supported User for multiple companies.
Partners currently cannot add Supported Users
Before getting started, ensure that you have already been declared a Customer Supported User for a single Company and have access to Extranet. Once you have a login, you can create new Supported Users (known as ‘Operators’) directly in the Extranet Portal.
To add a new Supported User for your Company:
- Login to Extranet – https://support.neolane.net
- On the home page, select Create New Operator
- Fill in the fields:
Name: Name of the User
Email: Email of the User
Language: Preferred Language
Login: Login ID of the User – Recommended to be the same as the user's email
Description: Information about the User (Phone Number, Role, etc.)
- Click Create
Once successful, the Operator is created and an email with a temporary password is delivered to the user at the email specified. Users have 24 hours to log in and reset their password before it expires.