Troubleshooting delivery log updates on marketing instance

Article summary

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This article applies to mid-souring configurations only.

Some errors ma cause delivery logs synchronized to the marketing instance to display wrong data. For example:

• Pending status for delivery logs.
• Sent reports showing 0 records.
• Processed and Success values all look correct when checking the Messages to send.

1. Connect to the Marketing instance and locate technical workflows in Administration / Production / Technical workflows. Make sure that both of these workflows are correctly started.
   • Mid-sourcing (delivery counters) - internal name: defaultMidSourcingDlv.
   • Mid-sourcing (delivery logs) - internal name: defaultMidSourcingLog.
2. Log in to the Mid-sourcing server
   1. Find the same delivery as on the execution instance by filtering on the name/label or remote ID.
   2. Look for status = Sent in the delivery logs.
3. If there are Sent delivery logs:
   1. In the Technical Workflows folder, find the Mid-sourcing (delivery logs) workflow.
   2. Verify if the workflow is running without error.
   3. In the workflow's Journal, check to see that the Updated records are being inserted in a few seconds.

In a Mid-source configuration several workflows synchronize and update statistics from the Mid-sourcing server, including:

1. Mid-sourcing (delivery logs)
   • Purpose: copy the delivery logs from the Mid-sourcing server to the Marketing instance.
   • Schedule: hourly
   • Performance depends on the implementation: FDA (more efficient) or SOAP, machine load, number of records, machine specifications, and so on.
2. Mid-sourcing (delivery counters)
   • Purpose: update the delivery counters from Mid-sourcing to the Marketing instance.
   • Schedule: every 10 minutes.

If either of the workflows mentioned above are not actually updating records in the Marketing Instance, then:

1. In the Marketing instance, locate the following workflows, by default in Administration / Production / Technical workflows:
   • Mid-sourcing (delivery counters) - internal name: defaultMidSourcingDlv
   • Mid-sourcing (delivery logs) - internal name: defaultMidSourcingLog
2. Stop the workflows using the Stop method or right-click on the workflow and select Actions > Unconditional stop.
3. After it has been stopped successfully, restart the workflow then right-click on the Scheduler activity and choose Execute pending tasks now.