Steps to follow if you are unable to launch Multi-SCO Packager on Windows 7

Issue:

Unable to launch Multi-SCO Packager when you have installed Adobe Captivate 9 32-bit version on Windows 7 32-bit or Windows 7 64-bit.

Behavior:

On Windows 7 (32-bit)

If you launch it within the application using File >New Project > Multi-Scorm Packager, it doesn’t show anything and if you launch it from Start menu, you get the following error message:

Error message
Error message

On Windows 7 (64-bit)

If you launch Multi-SCO Packager either from Adobe Captivate application or from the start menu, it launches but shows a blank screen.

Blank multi-SCO Packager screen
Blank multi-SCO Packager screen

Solution:

1. Download the zip file from the following location

https://files.acrobat.com/a/preview/2ec25865-416f-4b3e-bb74-6f12496687fb

2. Extract the contents of the folder.    

3. Copy all the files from the extracted folder and replace(paste) them at the following location

    Windows 32 bit: C:\Program Files\Common Files\Adobe\Adobe\Multi SCO Packager 9

    Windows 64 bit: C:\Program Files (x86)\Common Files\Adobe\Adobe Multi-SCO Packager 9 

4. Try to launch Multi-SCO Packager- it will work as expected.

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