Navigate to Go > Utilities and launch Terminal.
Last updated on
May 16, 2021 08:48:43 AM GMT
When you try to install Creative Cloud desktop app on Mac, the installer stops responding and Creative Cloud desktop app installer screen disappears.
Solution 1- Give correct permissions to /tmp folder
The issue occurs when you do not have correct permissions on /tmp folder. Follow these steps to give permissions to the /tmp folder:
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Type the following command and press return.
sudo chmod 1777 /tmp
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Enter the password and press return.
The correct permissions are now set up on the /tmp folder. Try installing Creative Cloud desktop app.
Solution 2- Disable System Integrity Protection (SIP)
If the above steps do not resolve the issue, disable SIP on the system by following these steps:
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Turn on or restart your Mac and hold down Command-R immediately on the keyboard to start Recovery Mode. Release when you see the Apple logo.
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Navigate to Go > Utilities and launch Terminal.
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Type the following command and press return.
csrutil disable
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Restart the machine in Normal Mode.
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Follow the steps in solution 1 to give correct permissions to /tmp folder.
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