Updates not listed in Creative Cloud desktop app

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Adobe Creative Cloud User Guide
Applies to: Adobe Creative Cloud

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Try the steps given below if available updates are not listed for Creative Cloud apps.

If the Creative Cloud desktop app doesn't display updates for your apps, try the solutions given below.

Enterprise and teams customers

Contact your team administrator or IT department as updates may have been disabled for end users.

What to do if updates aren't displayed

Use these solutions in the given order:

1. Check the minimum system requirements

Ensure that your computer and operating system meet the minimum system requirements. To know more, see Not all apps displayed for download | Creative Cloud desktop app.

2. Manually check for updates

Depending on your version of the Creative Cloud desktop app, do one of the following:

1. Go to Apps > Updates.

2. Select the More actions  icon in the upper right, and then select Check for updates.

Check for updates

1. Select the  icon in the upper right, and then select Check for App Updates from the pop-up menu.

 

Check for app updates

If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update will appear. Select Update.

3. Restart the Creative Cloud desktop app.

  1. Open the Creative Cloud desktop app. (Select the Creative Cloud icon  in your Windows taskbar or macOS menu bar).

  2. Use these keyboard shortcuts to force the app to close and restart itself and all associated processes:

    • Windows: Ctrl+Alt+R
    • macOS: Command+Option+R

    Note:

     It might take some time for the Creative Cloud desktop app to restart itself. 

4. Sign out and sign back in.

Sign out and sign back in to the Creative Cloud desktop app. For detailed instructions, see Sign in to activate Creative Cloud apps.

5. Remove the OPM.db file and then log in again.

Remove the OPM.db file and log in to the Creative Cloud app using the Adobe ID associated with your membership.

For Windows

Locate the OPM.db file in the \Users\<user>\AppData\Local\Adobe\OOBE 
folder.

To view the hidden AppData folder, see Show hidden files, folders, filename extensions in Windows.

For macOS

Locate the OPM.db file in the /User/<user>/Library/Application Support/Adobe/OOBE folder.

To access the hidden user Library folder, see Access hidden user library files.

6. Remove the affected Creative Cloud app and then reinstall it

Remove and reinstall the affected app. For detailed instructions, see Uninstall or remove Creative Cloud apps.