Unable to download the Creative Cloud desktop app installer

Can't download the Creative Cloud desktop app using an installer? Try the steps on this page.

When attempting to download the Creative Cloud desktop app using an installer, you receive one of the messages below:

"We are currently experiencing some issue, please try again later. If the problem persists, contact customer support."


"We’re sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." 

How to fix the issue

Try the solutions in the given order. Proceed to the next solution only if a previous one doesn't work.

Solution 1: Clear your browser cache and cookies

The steps required to clear you web browser cache and cookies vary depending on what browser and version you are using. See your browser's instructions for further information. 

Solution 2: Attempt the download again using a different web browser

Solution 3: Download the given installer directly


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