Fix error 1 or error 1001 for Creative Cloud desktop app | macOS 10.10 or 10.11

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Adobe Creative Cloud User Guide
Applies to: Adobe Creative Cloud

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Getting error 1 or 1001 when installing or updating the Creative Cloud desktop app on macOS v10.10 or v10.11? Use the download links specific to your error.

How to fix error 1 or error 1001 on macOS v10.10 or v10.11

When installing or updating the Creative Cloud desktop app on macOS v10.10 or v10.11, you might get the error 1 or error 1001. Error 1 occurs when the Creative Cloud desktop app fails to install on a new device. Error 1001 occurs when the Creative Cloud desktop app fails to update to a new version. 

Follow the given steps to fix these errors.

  1. Close all Creative Cloud background processes from Activity monitor.

    To see detailed instructions, see Terminate the process in macOS.

  2. Download the given installer.

  3. Double click the downloaded file to mount its contents.

  4. Double click Install.app from the mounted folder.

    The Creative Cloud desktop app begins to install. It launches itself when the installation is complete.