- Any case where a DHTML or HTML 5 viewer is not working as the client expects in a live environment
- Any case were eCatalogs are not served properly
- Includes eCat search problems? Email to friend
- Any issue with flash viewers (except eCatalog) is not working as the client expects in the live environment.
- Any issue with in which a universal viewer is not working as the client expects in the live environment. Does not include eCatalog or Video.
- Any questions related to eCatalog creation, authoring, or configuration
- S7Info/Infopanel setup. Rollovers. S7OD eCat configurations. Email a friend questions. S7Info problems. Request for Professional Service eCatalog work. Image map work-image mapping
eCatalog search setup/extraction
- Loading Animation, Wait icon
- Any questions on or issues with either the flash or HTML5 SDK
- General eCatalog questions, or questions specific to flash version.
- Sticky note questions
- Includes questions about the universal eCatalog viewer
- Any questions regarding the flash viewers
- System requirements for Flash viewers. Professional services request for a custom viewer.
Sample code - in process of removal
- Any general questions regarding the spin or mixed media viewers including documentation requests.
- Any general questions regarding the universal player or viewer including documentation requests.
- Any general questions regarding viewers.
- s7ondemand (s7od) documentation. General sample code requests for the viewers. Viewer preset questions.
- Questions regarding mobile and iOS viewers, including html 5 viewer questions