Adobe InCopy CS5 Read Me

Welcome to Adobe® InCopy® CS5. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the InCopy documentation. 

Minimum system requirements

Install your software

Uninstall your software

Trial software

Electronic licensing

Font installation

Known issues

Customer care

Other resources

Minimum system requirements 



Windows®

  • Intel® Pentium® 4 or AMD Athlon® 64 processor
  • Microsoft® Windows XP with Service Pack 2 (Service Pack 3 recommended); Windows Vista® with Service Pack 1; or Windows 7®
  • 1GB of RAM (2GB recommended)
  • 1.3GB of available hard-disk space for installation; additional free space required during installation (InCopy cannot be installed on flash-based storage devices)
  • 1,024x768 display (1,280x800 recommended) with 16-bit or greater video card 
  • DVD-ROM drive 
  • Broadband Internet connection required for online services

 Mac OS 

  • Multicore Intel® processor 
  • Mac OS X v10.5.7–10.6.x
  • 1GB of RAM (2GB recommended)
  • 1.8GB of available hard-disk space for installation; additional hard-disk space required during installation (InCopy cannot be installed on a volume that uses a case-sensitive file system or on flash-based storage devices.)
  • 1,024x768 display (1,280x800 recommended) with 16-bit or greater video card 
  • DVD-ROM drive
  • Broadband Internet connection required for online services

For updates to system requirements, visit www.adobe.com/go/incopy_systemreqs

Install your software 



1. Before you install, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows.  It is also recommended to temporarily turn off virus protection during the installation process. 

2. You must have administrative privileges or be able to validate as an administrator. 

3. Do one of the following:  

Windows: 

  • Insert the DVD in your drive, and follow the on-screen instructions. If the installer does not launch automatically, navigate to the Adobe CS5 folder found at the root level on the DVD and double-click Set-up.exe to start the installation process.
  • If you downloaded the software from the web, the installer will self-extract and launch automatically.  If the installer does not launch automatically, open the folder, navigate to the Adobe CS5 folder, double-click Set-up.exe, and then follow the on-screen instructions.

Mac: 

  • Insert the DVD in your drive, navigate to the application folder found at the root level on your disk, double-click Install.app, and then follow the on-screen instructions.   
  • If you downloaded the software from the web, open the folder, navigate to the application folder, double-click Install.app, and then follow the on-screen instructions.

4. If you are installing as an upgrade, the installer will check your system to find the valid upgrade product.  If it cannot find it, it will ask you to input the serial number of the product being upgraded.  You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.  

5. For additional CS5 installation help, go to www.adobe.com/go/cs5install/.

Known install issues

  • When installing on Windows 64 bit OS, an incorrect default installation location appears.  The application will be installed in the correct location: c:\program files(x86). (#BG064131)
  • The “Total Size” displayed in the installer Options screen includes space required for components required for the installation but not shown in the component list, so the number may not equal the listed components size. (#BG059229)
  • Installer returns the error, "Please insert Disk InCopy CS5 to continue" when installing the application from a flash drive. Users must copy the installer to their hard drive before installing instead. (#BG094570)
  • Adobe AIR is installed even though option is unselected at setup. This occurs if a user has selected Adobe Media Player for installation, which invokes and installs AIR. (#BG091904)
  • Unable to install InCopy when logged in as a restricted user after providing administrator login/password on Macintosh. If this happens, the system admin needs to enable access permissions for the restricted user to launch applications AAM and Setup.app. (#BG096610)
  • Installing InCopy via silent mode on Mac returns launchctl errors and set-up exits with exit code:0. However, InCopy is successfully installed. (#BG089356, BG094124)
  • Error "Licensing has stopped working" may occur when launching InCopy CS5 for the first time after a Suites installation has been moved to a new location on Macintosh. This does not happen on second launch or if only one application is opened at a time after the applications were moved. (#BG095650)
  • After uninstalling InCopy, some AIR components (AIR, AMP, Community Help Client) are not uninstalled. As a workaround, uninstall those manually.
  • For more detailed information about troubleshooting your installation, go to http://www.adobe.com/support/loganalyzer/.

Note: In order to install additional components or reinstall your software after your original installation, you will need access to the original installer (CD, DVD or the download from the web).  Repair is not an available option. 

Uninstall your software

  1. Before you uninstall, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows. 
  2. Do one of the following: 
    • In Windows XP, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the on-screen instructions. 
    • In Windows Vista and Windows 7, open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall/Change, and then follow the on-screen instructions.
    • IMPORTANT: Creative Suite apps on Mac OS have uninstall functionality. DO NOT drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click on the Uninstall alias located in the Application folder.  Select Remove Components, then Authenticate as an Administrator and follow the on-screen instructions.

Known uninstall issues

  • Uninstall workflow does not show Deactivate option to a non-admin user on Windows XP even after providing admininstrator credentials. As a workaround, log in as an administrator, reinstall the application in trial mode, and then Deactivate the app from the system. (#BG096593)

Note: If you want to install the product on a different computer, you must first deactivate the software on your computer. To deactivate, choose Help > Deactivate. 

Trial software 



Entering a serial number 

Enter the serial number for the software you purchased in the serialization screen.  The serialization screen will load the first time you launch the application. The serial number you purchased is for the use of the software in a specific language, and will only be accepted by a product installed in that language. 

Volume licensing 

Volume licensing customers cannot purchase from a trial directly. However, a volume licensing serial number can be used to serialize all Creative Suite applications, except the Acrobat 9 trial or retail versions that ship with Creative Suite.  Acrobat 9 volume licensing software must be purchased from an authorized Adobe licensing center.  Please contact your reseller or authorized Adobe licensing center to place an order for a volume license.  To find a reseller in your area, go to http://partners.adobe.com/resellerfinder/na/reseller.jsp

Electronic licensing



You must accept the license agreement and warranty terms to use this product.  See www.adobe.com/products/eulas for details.  This product may automatically attempt to activate over the Internet. See www.adobe.com/activation for details. 

Font installation



All font related documentation is online.  Visit http://www.adobe.com/type/browser/landing/creativesuite/creativesuite5.html to find our OpenType User Guide, OpenType ReadMe, links to font specific readmes, listings of fonts installed by the different CS5 products, and listings of fonts included on DVD for each of the CS5 products.

The InCopy CS5 installer installs fonts into a default system font directory. Many of these fonts are newer versions of fonts installed by InCopy CS4. If the installer finds older versions of these fonts in the default system font directory, it will uninstall the older versions, and save them to a new directory.  The default system font directory is:

    Apple Macintosh:  <System Disk>/Library/Fonts

    Windows: <System Disk>:\Windows\Fonts

The older fonts will be saved in the new directory:

    Apple Macintosh:  <System Disk>/Library/Application Support/Adobe/SavedFonts/current

    Windows: <System Disk>:\Program Files\Common Files\Adobe\SavedFonts\current

This new directory will also contain a file named "Read Me.html" which lists the saved fonts, and the version numbers of the new and old font files.

You can re-install the older fonts by deleting the new font files from the default system font directory, and moving the old files back into that directory.

There are additional fonts on the installation disc. For information on installing these fonts, see http://www.adobe.com/go/learn_fontinstall_en. 

Known issues

For a list of known issues, go to http://go.adobe.com/kb/ts_cpsid_84015_en-us.

Customer care

Customer Service

Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.

Support Plan Options and Technical Resources 

If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/.  Outside of North America, go to http://www.adobe.com/go/intlsupport/, click on the drop down menu under the question “Need a different country or region?”, choose a different country or region, then click GO.  An alternate method is to click on Change beside the country name at the top of the screen to select a different country or region.

Free troubleshooting resources include Adobe’s support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more.  We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.

If you are having any issues with installing or uninstalling any of your Creative Suite 5 applications, please try rebooting your system prior to contacting Support.  For additional CS5 installation help, go to www.adobe.com/go/cs5install/.

Other resources



Online Resources

For complete Help plus community-based instruction, inspiration, and support, go to www.adobe.com/go/learn_InCopy_support_en.

Adobe website

Adobe TV

Adobe Design Center 

Developer Center

User Forums

Adobe User Groups

Adobe Marketplace and Exchange

Training

Adobe Certification Program

Adobe Partner Programs

Find an Adobe Authorized Training Center 

Find an Adobe Authorized Print Service Provider

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