Issue

When you try to start Adobe InDesign CS2, or Adobe InCopy CS2, the application returns one of the following error messages:

  • "Could not personalize your copy of [application] because of missing or invalid personalization information."
  • "Please personalize your copy of [application] to continue the setup process."
  • "The serial number you provided is not valid. Please check your serial number and re-enter it"

Solutions

Do one or more of the following:

Solution 1: Use the CACLS command to assign full administrator access to the All Users folder. (Windows XP Professional and Home Edition, and 2000).

Use the CACLS command in a DOS window to manually assign full Administrator access to the Documents and Settings\All Users folder. Full administrator access allows the installer to create the files that InDesign CS2 or InCopy CS2 requires.

To use the CACLS command to manually assign access, do the following:

  1. Log in as an administrator. If you don't have administrator rights, contact your system administrator for assistance.
  2. Choose Start > Run, and then type cmd in the Open box. Click OK.
  3. Type the following commands. Include quotation marks and press Return at the end of each line (also make sure to enter spaces between /T, /E, /C, and /G in the third line):

    c:

    cd "\Documents and Settings"

    cacls "All Users" /T /E /C /G administrators:F

    exit


  4. Install InDesign CS2 or InCopy CS2.

Solution 2: Remove InDesign CS2 or InCopy CS2 and reinstall it from the desktop.

Note: To perform this solution correctly, follow all of the steps.

  1. Remove InDesign CS2 or InCopy CS2:
    1. Exit all applications.
    2. Choose Start > Settings > Control Panel, and double-click Add/Remove Programs.
    3. Select the appropriate application from the Currently Installed Programs list, and then click Remove.
    4. Follow the onscreen instructions.
    5. Move files that you want to save from the InDesign CS2 or InCopy CS2 folder located in the Program Files\Adobe folder, and then delete the folder.
  2. Reinstall InDesign CS2 or InCopy CS2 from the desktop:
    1. Copy the Adobe InDesign CS2 or InCopy CS2 folder from the installation disk to the Desktop.
    2. Open the Adobe InDesign CS2 or InCopy CS2 folder on your desktop and double-click the Setup.exe file.
    3. Follow the onscreen instructions.

Solution 3: Remove Adobe InDesign CS2 or InCopy CS2 and reinstall it to a folder at the root level of the drive.

Note: To perform this solution correctly, follow all of the steps.

  1. Remove InDesign or InCopy:
    1. Exit all applications.
    2. Choose Start > Settings > Control Panel, and double-click Add/Remove Programs.
    3. Select Adobe InDesign CS2 or InCopy CS2 from the Currently Installed Programs list, and then click Remove.
    4. Follow the onscreen instructions.
  2. Create a folder at the root level of the drive (usually the C: drive).
    • Name the new folder using as few characters as possible (for example, C:\InDesign CS2).
    • Don't include special characters (such as #) in the folder name.
    • Verify that Windows is installed to a path that doesn't contain special characters.
  3. Install InDesign or InCopy to the folder you created in step 2.

Additional information

The InDesign CS2 or InCopy CS2 installers put files in the Documents and Settings\All Users\Shared Documents folder. If the permissions on that folder aren't set to allow access, the installer returns an error. Setting permissions to the All Users folder and its child folders provides full access to the Shared Documents folder.

The Serial data value for the InDesign and InCopy registry keys must match the serial number for the installed copy of InDesign or InCopy. If the data value doesn't match, InDesign returns an error when it starts.

These errors can be caused when a version of InDesign CS, or InCopy CS2 is already on the computer, such as a beta copy. These errors also occur if your registration information file does not get written properly or is damaged.

 

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