An InDesign document hangs or freezes when you open or create a document

When you open an existing document or create one, InDesign hangs, freezes, or endlessly displays the progress bar.

Quit InDesign (force quit, if necessary).

Move the following folder to the desktop:
Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II/Datastore
Windows 7/Vista: C:\ProgramData\Adobe\SING\Mark II\Datastore
Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\SING\Mark II\Datastore

Relaunch InDesign.

Attempt to reproduce the problem.

If the problem is not resolved, then proceed to Solution 2.

Note: Users who do not receive .indd files from users of the CJK versions of InDesign can function fine without the SING component.

Quit InDesign (force quit, if necessary).

Move the following folder to the desktop:

Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II

Windows: C:\Program Files\Common Files\Adobe\SING\Mark II

Relaunch InDesign.

Attempt to reproduce the problem.

If the problem is not resolved with the solutions above, see Troubleshoot system errors, freezes (Mac OS 10.x) or Troubleshoot system errors, freezes (Windows).

In some cases, corrupt data related to the Smart INdependent Glyphlets (SING) component causes this issue. This component handles use of single glyph font files used to represent custom glyph necessary to extend standard font glyph sets. It is primarily used in Chinese, Japanese, and Korean (CJK) documents.

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Hang, freeze | Open, create file | InDesign

Issue

Solutions

Solution 1: Clear the SING Datastore folder.

Solution 2: Remove the SING component.

Additional information

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