When you start Adobe InDesign CS4, your customized workspaces are missing, keyboard shortcuts do not work and other presets are not working.


User permissions, or some other cause, are preventing resource files from being loaded into the application.


Solution 1: Set permissions for all users to have full control on the InDesign registry key.

NOTE: Adobe does not provide support for making edits to registry keys. This information is provided as is. For support in making modifications to your system registry, please consult Microsoft Technical Support.

  1. Choose Start > Run (XP only), then type regedit and press return.
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\InDesign
  3. Right-click on the InDesign element and choose Permissions.
  4. Select the group "Users" then select the checkbox for Allow under the permission Full Control
  5. Click OK.

Solution 2: Log in with Administrator rights or created a new local Administrator account

Create a new local administrator account on Windows XP

  1. Right click My Computer and select Manage.
  2. Expand Local Users and Groups, right click Users, and choose New User
  3. Fill in User name and full name.
  4. Deselect User Must Change Password At Next Logon and select Password Never Expires.
  5. Choose create and click Close.
  6. Right click on the user account name and choose Properties.
  7. Choose Add on the Members Of tab.
  8. Type Administrators and click OK.

    Note: If the user is currently logged into a domain, then you might need to change the location to the local computer using the Locations... button.
  9. Click Start > Shut Down, select Log Off, and click Ok.
  10. Log in as the newly created user.

For instructions on creating a new user account, see "To add a new user to the computer" in Windows Help or contact your system adminstrator or the manufacturer of your computer.

On Windows Vista, see "Create new local administrator account (Windows Vista)" (TechNote kb404912) for details.

Solution 2: Set the access rights for the InDesign Presets folder to Full Access.

  1. Choose Start > Run.
  2. Type cmd in the Open box, and click OK.
  3. Type the following CACLS commands for your operating system exactly, include quotation marks, and press Enter at the end of each command line:

    Important: Enter spaces before and after /T, /E, /C, and /G in each line.

    • On Windows XP:

      cacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" /T /C /E /G Administrators:F

      cacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" /T /C /E /G SYSTEM:F

      cacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" /T /C /E /G All Users:F
    • On Windows Vista:

      icacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" /T /C /Grant Administrators:F

      icacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" /T /C /Grant SYSTEM:F

      icacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" /T /C /Grant All Users:F

Solution 3: Run the application as administrator (Windows Vista)

Please see kb404918, "Run a program as an administrator (Windows Vista)".

Solution 4: Rename the locale folders in the preset locations

  1. If InDesign is running, choose File > Quit.
  2. Navigate to the folder \Program files\Adobe\Adobe InDesign CS4\Presets\InDesign Shortcut Sets\
  3. Rename if the folder contained within is something other than "en_US", for example, "en_GB", rename it to "en_US".
  4. Repeat for the following additional folders:

    • \Program files\Adobe\Adobe InDesign CS4\Presets\InDesign Workspaces\
    • \Program files\Adobe\Adobe InDesign CS4\Presets\Page Sizes\
    • \Program files\Adobe\Adobe InDesign CS4\Presets\Start Page\

Solution 5: Disable User Access Control (Windows Vista)

Important: This procedure involves disabling User Access Control. This feature is intended to prevent administrative accounts from performing undesired actions that may affect the system. Disabling UAC removes these notifications. You must restart your system after you disable or re-enable UAC.

For more information on UAC, see the Microsoft Windows Vista support site.

  1. Choose Start > Control Panel.
  2. Double click User Accounts.
  3. Select Turn User Account Control On Or Off.
  4. Deselect Use User Account Control (UAC) To Help Protect Your Computer and click OK.
  5. Click Restart Now. 

Additional Information

Corrupt Preference files could cause the nessessary files for the Presets and Shortcuts not to load. After you delete the preference files, InDesign recreates them on startup.

For the Preset files to be accessed and saved you need the correct access rights. Not having the correct assess rights prevents InDesign from saving the files correctly or loading them after the application is launched.



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