Troubleshooting & help

You can download your app from the Creative Cloud website. If prompted, sign in to your Adobe account, then click either Download or Install for your app. For more information, see Download your Creative Cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. 

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Lightroom Classic and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Sign in to your Adobe account. Then click Change for Current password and follow the onscreen instructions. Forgot your password? Learn how to reset and change it.

Contact our partner Baozun (tel: 400-6806-121).

Contact our partner Baozun (tel: 400-6806-121).

During the checkout process, there is an option to get business/personal invoice. If you need an invoice later, contact our partner Baozun (tel: 400-6806-121).

Lightroom Classic is available as part of different plans for individuals and businesses. When your trial ends, you can go to the photography page to choose a plan.

  • If you are interested in purchasing the individual plan, click the Individual Use button and follow the instructions.
  • If you are interested in purchasing the business plan, press on the Business Use button and follow the instructions. 

If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services.

See this list of cameras supported by Camera Raw. If you are having trouble opening your raw files in Lightroom Classic, see this troubleshooting guide.

Follow the steps in this GPU troubleshooting FAQ if Lightroom crashes, freezes, slows, or you see GPU errors.

Yes, possibly. 1:1 previews can take a significant amount of time to create and take a lot of disk space. Read this article to learn how to optimize your use of previews and get other tips for optimizing performance.

Follow these basic troubleshooting steps to fix most issues in Lightroom Classic.

In the Develop module, Lightroom Classic uses the ProPhoto RGB color space. In other modules, it uses the Adobe RGB color space. Learn more about color spaces, color profiles, and other color topics in this FAQ about color in Lightroom.

Follow this short tutorial to learn how to use the Import tool to bring existing photos into Lightroom. You can import photos from a folder on a hard drive, from a camera or card reader, or from a tethered camera.

You can export photos from Lightroom in various file formats for a wide range of uses.

Learn how to create and manage catalogs, including how to delete, copy, and export them.

HDR merge lets you merge multiple exposures to create high-contrast photos. Learn how in this short video tutorial.

Learn how to use Sharpness settings to product crisp photos in this short tutorial.

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