Question

Can additional Campaign SFTP accounts be added?

Answer

New SFTP Operator:

By default, during Provisioning one SFTP operator created on Adobe Campaign's hosted SFTP server.
For creation of extra SFTP operators, customer has to involve the Account Manager for getting it provisioned.

New alias of an existing SFTP Operator:

It is possible to set up an account alias for the existing account that would consist of a different user name and password but still lead to the same directory as the original SFTP account. Customer shall contact Adobe Campaign for it.

If an alias is desired, the following information shall be provided to Adobe Campaign Support:

  • Customer Name
  • Environment and environment URL
  • Any IP addresses to be whitelisted

Additional information

This is considered a change request and can take multiple business days to schedule and complete.

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