Resolution to an issue where XD documents have limited functionality in the XD mobile app.

Problem

Because of a temporary technical issue, XD documents dragged and dropped to the assets.adobe.com web interface are stored in an older file format.

This format is discontinued in the XD mobile app, causing newer features such as Available offline, Share Prototype Link to be disabled. The document thumbnail is also not visible.

XD documents appearing with a gray icon when viewed on the XD mobile app
XD documents appearing with a gray icon when viewed on the XD mobile app

If you try to select functionality from the  icon for one of those documents, you see the following message:

Error message when trying to access a particular XD document
Error message when trying to access a particular XD document

Cause

This error occurs if you uploaded your XD document to assets.adobe.com using its web interface. This issue occurs because of a defect in the assets.adobe.com web interface that causes files saved in this manner to lose its cloud aware format.

Workaround

When uploading XD documents to Creative Cloud, instead of clicking and dragging them to assets.adobe.com web interface, place them in your Creative Cloud Files folder on your desktop hard drive. Files are automatically synced and converted to the newer file format and in the XD mobile app all document options are then available.

Use the filters below to access the procedures for XD on Mac or Windows operating systems.

On Mac

  1. After completing your design using XD on desktop, save your design in the Creative Cloud Files folder using File > Save as on Mac.

    On Mac
    On Mac
  2. Navigate to the Creative Cloud Files folder in your system.

    On Mac
    On Mac

    The files saved in the Creative Cloud Files folder get synchronized with the assets.adobe.com web interface.

    Files saved in Creative Cloud Files folder are accessible on other devices
    Files saved in Creative Cloud Files folder are accessible on other devices

    Nota:

    You can check the status of your cloud sync by clicking the Creative Cloud icon in the status menu on macOS.

  3. Open XD on your mobile device and click XD Documents to view the documents uploaded to assets.adobe.com.

On Windows

  1. After completing your design using XD on desktop, save your design in the Creative Cloud Files folder using using the Save as option from the Hamburger menu on Windows.

    On Windows
    On Windows
  2. Navigate to the Creative Cloud Files folder in your system.

    On Windows
    On Windows

    The files saved in the Creative Cloud Files folder get synchronized with the assets.adobe.com web interface.

    Files saved in Creative Cloud Files folder are accessible on other devices
    Files saved in Creative Cloud Files folder are accessible on other devices

    Nota:

    You can check the status of your cloud sync by clicking the Task Manager on Windows (icon may be hidden by default, click the ^ character to see all status icons).

  3. Open XD on your mobile device and click XD Documents to view the documents uploaded to assets.adobe.com.

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