I have registered for Adobe LeanPrint Enterprise Edition. What should I do next?
Adobe LeanPrint has a client component and a cloud dashboard. Download the installer from here and install it on all machines in your organization. After deployment, the print reports will be visible on the dashboard. There is also an on-premise version of dashboard if your organization policy doesn’t allow cloud as an option. Please contact Adobe LeanPrint support for more details.
I have evaluated Adobe LeanPrint Enterprise Edition. Where can I place an order for it?
What kind of data is collected for the dashboard reports?
Adobe LeanPrint collects anonymous data with no personally identifiable information to provide print usage and savings report for your organization. This will help you see the print costs and savings by department, achieved due to LeanPrint, and understand potential future savings. If the IT admin wants to see user-wise reports, then only LeanPrint will send names of users to the dashboard. Additionally, anonymous user behavior data is collected to improve the savings and user experience of the product in future versions.
How accurate the cost savings are?
My organization policy doesn’t allow the data to go out of the firewall. Can I use LeanPrint?
Adobe LeanPrint dashboard can also be deployed within the organization. All the clients can be installed within the organization and can communicate with the dashboard installed within the organization. Please contact Adobe LeanPrint support for more details.
Will installing LeanPrint clients congest my organizations network with data?
How do I check whether the LeanPrint clients are able to connect to the dashboard?
I need to provide access to some IT Admins in my organization to view our organizations reports. How do I do that?
Can the reports be sent to me via email?
Weekly auto-generated emails are sent to the users showing their savings summary. You can also request a detailed savings report if required. For more information, please contact Adobe LeanPrint support.
Can I download the reports as a PDF?
I see ‘Browser Not Supported’ message when I visit Adobe LeanPrint dashboard
I have installed the Adobe LeanPrint client but my reports are not visible on the dashboard.
I have changed the settings on Dashboard. Do I need to install clients again?
I don’t see a printer listed. Can I add it manually?
Currently, LeanPrint doesn’t support addition of printers manually. Printers are added automatically when Adobe LeanPrint client is installed on the machines. If you have a database of printers and your costs, we can help with importing this into the Dashboard. If you believe an installed printer is not visible, please contact Adobe LeanPrint support.
Can I exclude the cost of printing for a file printer from my reports?
Generally, file printers and associated printing jobs are not listed on the dashboard. However, if you see a file printer displayed on the dashboard, you can exclude the cost of printing for the printer from your reports. You can select the file printer and mark it as a file printer, and all printers with the same model will be automatically marked as file printers. Printing usage on those printers will be excluded from your reports.