Frequently Asked Questions for Managers
How can a Manager access courses?
How do I provide L3 feedback to my learners?
Administrators can enable/disable L3 feedback provision for appropriate courses based on organizational requirements. If a course requires L3 feedback from the manager, then the Manager receives a notification when the learner completes that type of course.
- Click Notifications on the left pane.
- Click Pending Tasks tab.
- Click the notifications in the page under Provide feedback category and provide L3 feedback.
Do I get notified when my team completes courses?
Can I assign multiple learners to courses and import learners?
You can only nominate your team members to courses. Only administrators can assign courses in bulk to learners and import a set of learners.
In the left pane of the application, click Notifications.
- A detailed list of notifications appear.
- In pending tasks tab, choose a course for which you would like to assign your team members and click Nominate.
Course nomination dialog appears with available number of seats for the course. - Click Nominate in the dialog.
- Select the checkbox against each of your team members for nomination and click Done.
A popup appears at the top of the application as confirmation.
Can I configure notifications to learners? How?
When you assign courses to learners, they get notified through the Learning Manager application.
Administrator of your organization configures the notifications.
Can I see learners' activities for a specific period? How?
Yes. You can view the learners’ status with their courses within a specific period by creating reports based on learners’ course completion status within a given date range.
You can click drop-down icon to modify the date range, save, and view the reports.
Can I see my team members' current skill levels?
You can create reports for your team members to view the list of skills assigned and achieved by each one of them. ClickReports on the left pane and click Sample Reports tab to view a Skills vs Managers sample report.
For more information, refer to Reports feature in the Learning Manager Help.
How do I view pending requests from my team members?
When your team member requests for a course, you can see the notifications icon highlighted with the number of pending messages.
To view pending requests, click this notification icon.
How do I add or modify reports?
You can add new reports by selecting Reports and then clicking Add at the upper right corner of the page.
Modify / Resize reports
To modify a report, click drop-down arrow on the upper right corner of a report and then click Edit. Make the changes in the report and click Save.
To cancel the changes, you can click Reset.
To resize the report, click Resize and choose one of the two options: 1×1 is small, and 1×2 is large.
For more information, refer to Reports feature.
What type of reports can I see?
You can view following types of reports:
- Competencies assigned and achieved
- Course enrolled and completed
- Effectiveness for courses
- Learning programs enrolled and completed
- Learning time spent per course
- Learning time spent per quarter
- Certification reports
You can view all these reports with a date range.
Can I view all the available courses? How?
How do I get Manager role access?
How do I log in to the Learning Manager first time?
When you are using Learning Manager for the first time, you have three options:
- Log in with Adobe ID and password. If you do not have an Adobe ID, you can create one by clicking the log in with Adobe ID link and following the instructions.
- If you have not yet created account in Adobe Learning Manager, create your account by clicking Create Account on the log in screen.
How do I assign courses to my team members?
Learning Manager
- Learning Manager User Guide
- Introduction
- New features summary
- New features summary July 2024
- New features March 2024
- New features November 2023
- Release Notes
- System requirements
- ALM reference site package for AEM Sites
- Adobe Learning Manager App for Microsoft Teams
- Learning Manager compliance to GDPR
- Accessibility in Learning Manager
- Support for custom domain
- Recommendations in Adobe Learning Manager
- Transition from Adobe FTP Manager
- Supported languages in Adobe Learning Manager
- API deprecations and changes in Adobe Learning Manager
- Whitelabeling in Adobe Learning Manager
- Embedded Player interaction API documentation
- Get Started
- Administrator
- User log in
- Add users and create user groups
- Add classroom locations
- Create course instances and learning paths
- Content marketplace
- Reports
- Learning Paths
- Learning Plans
- Manage Learning Manager orders and billing
- Job Aids
- Certifications
- Catalogs
- Add users in bulk
- Impersonate a Learner and Manager
- Multiple SSO Logins
- Set up interface language through SAML
- Peer accounts
- Create and modify skills and levels
- AI-based recommendation of courses
- Import skills
- Gamification
- Customize learner homepage
- Badges
- Color themes
- Learner transcripts
- Waitlist & attendance management
- Fluidic player
- Announcements
- Email templates
- Adobe Connect integration
- Settings
- Notifications
- iPad & Android tablet users
- Purge users
- Tags
- Learning Manager Content Catalog
- Custom roles
- Catalog labels
- xAPI in Learning Manager
- Monitoring and moderating Social Learning as an admin
- Enable full control of shared catalog
- Map skill with skill domains
- Native extensibility
- Multiple enrollment
- Non-logged in experience for learners
- Learning Programs
- Product Terminology
- Integration Admin
- Migration manual
- Learning Manager Connectors
- Non-logged-in APIs
- Webhooks
- Credly
- Learning Tools Interoperability
- Integrate Learning Manager with AEM
- Install Salesforce package in Learning Manager
- Install Microsoft Teams connector
- Application developer manual
- Learning Manager App for Salesforce
- Settings
- Manage custom roles via CSV files
- Authors
- Instructor
- Learner
- Log in
- Profile Settings
- Catalogs
- My Learning
- Fluidic player
- Learning Programs
- Certifications
- Job Aids
- Multi item cart in ALM
- Badges
- Skills & Levels
- Gamification
- User notifications
- Announcements
- Waitlist & attendance management
- AI-powered search in Adobe Learning Manager
- Learning Manager app for Salesforce
- Adobe Connect integration
- Learner App for mobiles and tablets
- Social Learning in Learning Manager
- Adobe Learning Manager desktop application
- Learner home page
- Share to Social Learning
- System requirements | Adobe Learning Manager desktop application
- Manager
- Frequently Asked Questions
- Knowledge Base
- Unable to log in to Learning Manager
- Learning Summary does not display current data
- Unable to upload a CSV
- Generate a HAR file
- L1 feedback auto popup does not appear
- Unable to view certain courses under catalog while creating a Certification
- Unable to view certain course under catalog while creating a Learning Program
- Issues in retiring a Learning Program
- Unable to assign a badge
- Session expires in Learning Manager
- Unable to search a course
- Troubleshoot migration issues
- Troubleshoot Learning Manager app issues
- Users get auto deleted in Learning Manager
- Publishing issues in the EU domain
- Unable to register as external user
- Okta Active Directory integration with Adobe Learning Manager
- Unable to view learners in a course
- Unable to view calendar
- Module is not marked complete after completing a course
- Unable to achieve a skill after completing a course
- Radio buttons are missing
- Unable to view file submissions in Learning Manager