Issue

When you import an Elements Organizer catalog into Lightroom, the Upgrade Photoshop Elements Catalog option is missing, or an error occurs. 

Error examples include:

  • "Lightroom encountered problems when trying to upgrade the Photoshop Elements catalog and cannot complete the operation." 
  • “Photoshop Elements Backup Images not Upgraded”

Solution 1: Update to the latest version of Lightroom.

Elements Organizer catalog version
Lightroom version required
6 - 9 3.2
10 4.0
11 4.3

You can download the latest version from the Lightroom updates page:

Solution 2: Use local copies of your images in your Elements Organizer catalog.

If the images you have imported into your Elements Organizer catalog are stored on a network location, Lightroom 3 doesn't recognize them.

Solution 3: Verify that you have opened Elements Organizer at least once on your system.

Lightroom looks at the Elements Organizer Preference file for information about converted catalogs. This file is created when Elements Organizer is launched. If you are transferring Elements Organizer from one machine to another, it's possible that the Preference file didn't transfer.

Solution 4: Re-create the Preferences files for both Elements Organizer and Lightroom (Mac OS only).

If the Preferences file contains incorrect information, it is possible Lightroom can't recognize existing catalogs.

  1. Close Elements Organizer and Lightroom.
  2. Navigate to /Users/[Your user folder]/Library/Preferences/.

  3. Move these two files to your desktop: 

    • com.Adobe.Elements Organizer.[Version of Elements Organizer].0.plist 
    • com.adobe.Lightroom[Version of Lightroom].plist.
  4. Launch Elements Organizer and verify that it is using the correct catalog.

  5. Convert the Elements Organizer catalog in Lightroom.

Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.

If the problem recurs after you re-create the application preferences file, the problem isn't related to the preferences file. To restore custom settings, drag the file you moved in step 3 back to its original location. Click Yes to replace the new preferences file.

Additional information

For an introductory series of videos about the Photoshop Elements to Lightroom workflow, including converting the catalog, see Going from Photoshop Elements to Lightroom.

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