Check for the following reasons if you are not able to open an XFA-based PDF form or a policy-protected document using Adobe LiveCycle Rights Management:
- XFA-based PDF forms and policy-protected documents require Adobe® Acrobat® or Adobe® Reader®, version 8 and later. See Adobe Downloads for downloading the latest Reader or Acrobat.
- Browsers such as Mozilla Firefox and Google Chrome offer a built-in PDF viewer that does not support XFA-based PDF forms. To view XFA-based PDF forms in these browsers, you must configure to open PDFs using Acrobat or Reader. For more information, see XFA-based PDF forms on Mozilla Firefox and Google Chrome.
- Acrobat and Reader, on Microsoft® Windows®, allow you to configure to open PDFs in Protected View mode, which prevents XFA-based PDF forms and policy-protected documents from opening. Ensure that the Protected View mode in your Acrobat or Reader is disabled. For more information, see Protected View (Windows only).
- If you are trying to access XFA-based PDF forms or policy-protected documents on your mobile device, consider the following:
- Opening policy-protected documents on mobile devices requires Adobe Reader for mobile. For more information, see Adobe Reader mobile app.
- iOS, Android, and Blackberry mobile devices and smartphones do not support the Adobe Reader plug-in with XFA forms. LiveCycle ES4 provides a service that targets mobile devices using HTML5; the form creator must use that service to allow forms to be used on these devices.
- If you are using the Metro style on a Windows 8 mobile device, change to the Classic view or leverage HTML5 with LiveCycle ES4.