Issue

I ran the license key installer and it said that it was installed, but I receive the following error:

"To obtain a valid license from Scene7, the following information from Scene7, the following information must be sent to Scene7..."

Solutions

Solution 1: Manually remove the license key entries in your computer's registry.

If there was a key previously stored on this computer, manually remove the license key entries from your computer's registry.

Solution 2: Make sure that you have the correct MAC address.

Confirm that the MAC address is correct by running ipconfig -all from a Command Prompt window.

Start - Run - CMD - type ipconfig -all

If you need authorization to use Command Prompt, check with your IT department.

The response looks like the following:

C:\Users\username>ipconfig -all

Windows IP Configuration

Host Name . . . . . . . . . . . . :
Primary Dns Suffix . . . . . . . : eur.adobe.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : eur.adobe.com

Ethernet adapter Local Area Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NCP Secure Client Virtual NDIS6 Adapter
Physical Address. . . . . . . . . : 02-00-0D-83-38-E4 <------------------------- This is the MAC address
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-24-D7-E7-18-F9 <--------------------------- This is the wireless MAC address
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Solution 3: Make sure that you have the correct Ethernet MAC address.

If the key is installed properly, and you've confirmed the Ethernet MAC address corresponds to the license key, contact Scene7 Support. They can generate a new key that includes the wireless adapter MAC address.

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