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  1. Learning Manager User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Learning Manager
    4. Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
    5. Adobe Learning Manager App for Microsoft Teams
    6. Learning Manager compliance to GDPR
    7. Accessibility in Learning Manager
    8. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Learning Manager
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Content marketplace
    6. Reports
    7. Learning Paths
    8. Learning plans
    9. Manage Learning Manager orders and billing
    10. Job Aids
    11. Certifications
    12. Catalogs
    13. Add users in bulk
    14. Impersonate a Learner and Manager
    15. Multiple SSO Logins
    16. Peer accounts
    17. Create and modify skills and levels
    18. AI-based recommendation of courses
    19. Gamification
    20. Customize learner homepage
    21. Badges
    22. Color themes
    23. Learner transcripts
    24. Waitlist & attendance management
    25. Fluidic player
    26. Announcements
    27. Email templates
    28. Adobe Connect integration
    29. Settings
    30. Notifications
    31. iPad & Android tablet users
    32. Getting started as Administrator
    33. Purge users
    34. Tags
    35. Learning Manager Content Catalog
    36. Custom roles
    37. Catalog labels
    38. xAPI in Learning Manager
    39. Monitoring and moderating Social Learning as an admin
    40. Enable full control of shared catalog
    41. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Learning Manager Connectors
    3. Integrate Learning Manager with AEM
    4. Install Salesforce package in Learning Manager
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Learning Manager App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Learning Manager
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Learning Manager app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Learning Manager
    19. Adobe Learning Manager desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Learning Manager desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Learning Manager
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Learning Manager
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Learning Manager app issues
    14. Users get auto deleted in Learning Manager
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Learning Manager
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Learning Manager


Administrators can now set up a library of classroom locations. For each Classroom Location, the administrators can set the metadata that includes Location Name, Seat Limit as well as additional information such as the Location URL. Authors and Administrators can then use these pre-configured classroom locations for setting up instructor-led training events (classroom modules).

You can use the following two ways to add a classroom location.

Add classroom using the UI

You can add a classroom location by using the UI:

  1. In the Admin app (the UI for administrator roles), click Settings > Classroom Locations.

  2. Click the Add More button.

  3. In the Classroom Location dialog box, enter the following details:

    • Type the Classroom Location Name. Use a unique name. Otherwise, Learning Manager displays an error message.
    • Type the location description in the Location Information field. This field is optional.
    • Type the Location URL. Learner can see this information in the classroom details. The URL can also be a maps location URL, if required. This is an optional field.
    • Type the number of available seats in the Seat Limit field. This indicates the seat capacity of the classroom. This value can be changed when creating the actual instructor-led training event.
    Add a classroom location
    Add a classroom location

After adding the location, the Settings > Classroom Locations page lists the meeting rooms:

List of classroom locations
List of classroom locations

The list has the following fields:

Location Name — Name of the classroom location.

Future Sessions — Number of events that will occur in the corresponding location. Click the number to view the details in a dialog box.

List of upcoming sessions
List of upcoming sessions

The dialog box displays the details of each session including the name of the session, name of the training that includes the session, and session schedule. The displayed time aligns with the system time zone of the learner.

The Future Sessions field displays zero when the classroom is not used for any session or when the classroom is associated with past sessions.

Location URL — URL that you provided when creating the classroom location.

Location Information — The classroom information that you provided when creating the classroom.

Add classroom using CSV

Alternatively, you can add one or more classroom locations by importing a CSV containing classroom information.

In Admin app > Settings > Classroom Locations, click the Import Locations CSV button. Browse to the location containing the CSV file and select the file.

The CSV file uses these fields to store details about one or more classroom locations:

  • name
  • info
  • url
  • seatlimit
  • region

You can customize the headers.

The CSV file must mandatorily contain all columns in the same order as specified here.

After the system imports the CSV file, the locations are added in the library.

Search for classrooms

An Author or Administrator can start typing the location name to see the relevant results that start appearing. An Author or Administrator can then select a location from the displayed results. If no location is displayed in the typeahead results, the user can still add the new classroom location name. Note that this location name created using the session creation workflow is not added to the location library created by the Administrator.

When a classroom is added, the learning platform also indicates if the classroom is already booked for the mentioned time-period. It even provides alternate time slots as suggestions. Therefore, this enables the Author to adjust the meeting time if he decides to use the same classroom location.

Search for a classroom
Search for a classroom

Confine to pre-determined list of instructors

Presently, the users can add any registered user as an instructor when creating a classroom or virtual-classroom session. This functionality remains unchanged in this release.

However, Administrators now have an additional option to further control who gets assigned as an instructor on the learning platform. This prevents any accidental addition of a new Instructor when creating a session.


An Administrator can select the Instructor Management option (available under Admin app > Settings > General) to ensure that only the users who are pre-determined Instructors can be added as an instructor for a session.

To set up an Instructor, Administrators can select MANAGE > Users to open the User management page, select a user, and then assign the instructor role to the user (using Actions > Assign Role).


If the Administrator selects the Instructor Management option, an author can only search for and add the users with Instructor role to the classroom sessions, virtual classroom sessions, checklists, and the file submission modules.

In addition, an author can:

  • Add and remove instructors from the existing sessions.
  • Add instructors to the existing sessions that already have one or more instructors.

Therefore, after an Administrator enables the Instructor Management option, only the users with Instructor role can be added as an instructor.

Note: This is not applicable when you migrate sessions using the sessions CSV file. In this case, a user who does not have the instructor role can be added as an instructor.

Cancel existing session


An Author or Administrator can cancel a session and reschedule it, if required.

When a user cancels a session, the system sends a meeting cancellation email to all the enrolled learners and instructors. The email includes the updated session details.

There is a template called Session Cancellation that helps in cancelling a session.

On the Course Instance page, every session listed under a course instance includes an option to cancel the session.

Cancel a session
Cancel a session

When you click the Cancel Session link, a warning message appears.

On the warning message dialog box, if you click Proceed, the system cancels the session.

The system also clears the following details after cancelling a session:

  • Start date of the session
  • End date of the session
  • Start time of the session
  • End time of the session
  • Instructors added to the session
  • Virtual classroom URL
  • Location/venue added to the session
  • Waitlist limit added by the instructor


On the Course Instance page, an Administrator can cancel one or more sessions. After the Administrator cancels a session, the system clears all the session details except the seat limit.

In addition, an Administrator can:

  • View the enrolled learners and waitlisted learners of a session.
  • Unenroll learners from a course with one or more cancelled sessions.
  • Mark attendance for sessions that are cancelled.
  • Mark a course as complete that contains one or more cancelled sessions.
  • Reschedule a session that was cancelled.
  • Add an instructor to a cancelled session when rescheduling it.

Note that even after cancellation, the learners enrolled in the training instance continue to stay enrolled. Their enrollment statuses — including confirmed enrollment, waitlisted, and awaiting manager approval — does not change. This is useful because the Administrator can setup and reschedule the cancelled session in the future.


On the Course Instance page, an Author can cancel one or more sessions. After the Author cancels a session, the system clears all the session details except the seat limit.

Therefore, an Author can use the Cancel Session links to cancel one or more classroom sessions or virtual classroom sessions available in the same or different course instances.

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