This document represents an online version of the in-app instructions.

Adobe Sign for iOS is a mobile companion to the Send for Signature tool and enterprise-class signature services provided by Adobe Sign. It’s the ideal tool for initiating and managing signature workflows as well as collecting e-signatures in person from a client or customer.

Adobe Sign makes it possible to sign, send, track, and manage signature workflows from the desktop, mobile devices, and the web. Adobe Sign does the following on mobile devices:

  • Lets you send and sign documents.
  • Provides insight into signing workflows, including information about signed, pending, and declined documents.
  • Lets you search file repositories, view audit trails, and work with files offline.
  • Enables working with files in 3rd party cloud storage services such as Dropbox, Google Drive, Evernote, and so on.

In short, get documents signed and sign yourself anytime, anywhere.

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Getting started

Adobe Sign is a subscription service.

To take full advantage of Adobe Sign:

  • Sign in:
    • Subscribe to the service
    • Open your app and sign in
    • Start sending and signing!
getting_started


Basic Tasks

Signing in and out

Adobe Sign requires a network connection for most features, including access to online documents.

The December, 2016 release streamlines sign-in workflows and adds support for new credential types. To sign in:

  1. When the Sign In screen appears, enter your email address.
  2. Tap in the password field.
  3. After the screen changes based on your email address, choose your authentication method and/or enter your ID and password. For details, see the next section.

Pastaba:

Signing in on any Adobe mobile app signs you in on all apps, including Adobe Acrobat Reader, Adobe Sign, and Adobe Scan.

 

Why multiple login workflows?

Most users have one login credential and will only see one set of screens. However, because Adobe Sign supports several types of IDs, users may see alternate views because the user interface changes based on the domain of the user’s email address. Adobe Sign supports several authentication methods, and the login workflow may vary slightly across each type.

  • Adobe Sign ID: Enter your Adobe Sign email and password.
  • Adobe ID: Tap Adobe ID, enter your password or tap the enterprise ID link and then enter your enterprise user ID and password.
  • Single Sign On (SSO): Enter your email, and then enter the username and password provided by your organization.

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Signing out

Signing out disables access to online documents and workflows.

To sign out, tap Settings > Sign Out.

Settings configuration

Personalize your app: Adobe Sign settings help you pre-configure workflow features, document access, cellular data usage, and so on. See App Settings.

Understanding roles

The web interface supports all available roles as described the product help. Support for roles in the mobile apps is evolving. The June, 2017 mobile release adds support for:

  • Form filler (To Fill): Participants with this role only have form fields assigned to them and they do not need to sign or approve the document.
  • Acceptor (To Accept): Participants with this role need to accept the document. This is very similar to the approver role, except the participant is accepting rather than approving the document.
  • Certified Recipient (To Certify): Participants with this role need to view and acknowledge the document. This participant does not interact with form fields.

Creating a signature

If you have not created a signature already (a signature appearance), you will be prompted to do so when you try to sign a signature field.

To change or clear a signature, see Changing your signature in the Signing section

To create a signature:

  1. Create your signature by one of the following methods:

    • Draw your signature.
    • Tap the image icon, select an image, and choose Done.
    • Tap the camera icon, take a photo, choose Use Photo, and choose Done.
  2. Enter your name in the text field above your signature.

  3. Check Save if you want to reuse this signature. Note: The label varies based on whether you’re logged in.

  4. Tap Done.

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Pastaba:

If camera or photo access is blocked, see Allowing access to camera, photos, etc. in the App Settings section

 

Saving a signature

If you have a Document Cloud or Adobe Sign account or are using Single Sign On (SSO), you can save your signature for future use. Note the following:

  • Typed signatures are automatically saved for later use.
  • Drawn signatures are not saved unless you toggle the Save slider to on.

Allowing file access

Signing workflows require access to the files which require signing. Granting Adobe Sign access to your local and online files streamlines subsequent workflows.

To allow file access:

  1. Initiate any workflow that requires choosing a document (for example, Send for Signature or Get Signature in Person).

  2. Tap a file location or feature. You can access the following:

    • Local documents
    • Local files in your gallery
    • Online storage locations (Document Cloud, Dropbox, Google Drive, etc.)
    • Photos you take on-the-fly
  3. If logging in is required, log in and grant Adobe Sign access to the new location.

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Searching for a document

Document views which display lists of documents provide a search field. To search for a document, tap searchicon. You can search for any part of the text string in the display, including the file name, date, signer’s name, and so on.

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Showing the quick access menu

The October, 2016 release provides a streamlined way to view an agreement’s history, send reminders, and initiate host signing without having to drill down into a document view. From any document list, swipe left from the right side of the screen to display the quick access menu. For example:

  1. Choose a document list such as Waiting for Others.
  2. Swipe left from the right side of the screen.
  3. Tap HistoryReminder, or Host Sign.

Note that the menu items are context sensitive, and some items don’t appear on the menu if they are not relevant to that document or document list.

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Viewing history

Adobe Sign provides audit trails with details about your signature workflows, including when a document was sent, who signed it, and so on. To view a agreement’s history, do one of the following:

  1. Open a document and tap historyicon.
  2. From any document list, show the quick access menu and tap historyicon as described above.

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Viewing files in completed/canceled workflows

The Completed and Cancelled/Declined views enable viewing documents in finished or ended workflows. Simply tap Completed or Cancelled/Declined to display the document list. From here you can:

  • Download documents
  • View file history
  • Search for documents
  • Share or print documents

Printing

You can not print an agreement that’s in an open workflow. To print, the agreement must be completed or cancelled.

  1. Tap Completed or Cancelled/Declined.
  2. Open a document.
  3. Tap actionicon.
  4. Tap Print.
  5. Tap Select Printer and configure a connection.
  6. Specify the number of copies.
  7. Tap Print.

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Sharing and copying files

You can share, copy, and perform other tasks on any file that’s not in an open workflow.

  1. Tap Completed or Cancelled/Declined.

  2. Open a document.

  3. Tap actionicon.

  4. Do one one of the following:

    • Tap Share PDF to perform tasks with other apps such as copying, saving to Dropbox, and so on.
    • Tap Get PDF to copy the PDF to another location such as Acrobat or other 3rd party storage locations.

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Refreshing a document list

To verify you are seeing the most recent files in any list, refresh the document list. For example:

  1. Tap any category such as Waiting for others.
  2. Swipe down just below the search bar.

A rotating spinner indicates the page is being refreshed.

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Getting Signatures

Get signatures (quick steps)

Adobe Sign is a feature rich app that offers many workflow and configuration options. Therefore, many of the features and steps are optional. If you are happy with the default settings for message, language, signer’s role, and on, sign as follows:

  1. Log in to Adobe Sign.
  2. Tap Send for Signature.
  3. Tap Documents.
  4. Tap any document location. Sign in if required.
  5. Tap a document.
  6. Tap Recipients and add one or more email addresses. Tap the contacts icon to browse your contacts list.
  7. Tap anywhere outside of the Recipients panel (e.g. Message, Options, etc.).
  8. Tap Send.

Send a document for signing

The Send for Signature feature allows you to:

  • Send any number of documents to any number of recipients.
  • Specify a signing order.
  • Specify a signer’s role and verification method.
  • Password protect documents.
  • Add and edit form fields.

 

To get a document signed:

1. Log in to Adobe Sign.

2. Tap Send for Signature.

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3. Tap Documents.

4. Tap any document location.

5. Tap a document.

6. Tap Recipients.

7. Enter one or more email addresses, or tap contactsicon to select someone from your contacts list.

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8. Slide the Complete in Order toggle off if you do not want to require signing in the same order as the listed recipient order.

9. If you want to set the signer’s role or authentication mechanism, tap the signer icon.

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10. Specify the signer’s role as signer or approver.

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11. If you need to change the default ID verification method, select one of the following:

○ Email Only: If the signer gets the document in an email, the signer’s identity is assumed.

○ Password: Enter a password.

○ Phone: Enter the signer’s phone number.

○ KBA (Knowledge Based Authentication).

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12. Tap Done.

13. If you need to customize the email message, tap Message, and edit the document name or message.

14. If you need to change the document options, tap Options:

○ Slide the password toggle Require to View Files to password protect a signed document. Enter the password twice.

○ Change the language by tapping the Language drop down list and selecting a new language.

○ Slide the Preview and Add Signature Fields toggle to review signature fields before sending.

15. Phones only: Tap Done.

16. Tap Send.

17. If you chose to add or edit any fields, you can change the document as needed when it reloads.

18. Tap Send again.

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Working with pending documents

The Waiting for Others feature allows you to see a list of documents that you have sent to others to sign.

View a list of sent documents

  1. Tap Waiting for Others.
  2. Search for a file or select one based on the document’s title, date, or sender.

From here you can:

  • For any document, swipe left from the right side of the screen to show the action menu. This menu lets you view the file’s history, send reminders, and initiate host signing.

  • Tap any document to open it and:

     

    • View the document’s details
    • View the document’s history
    • Get the document signed by someone in person.
    • Cancel the agreement
    • Replace the current signer
    • Send a signing reminder

     

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Cancel an agreement

  1. Tap Waiting for Others.
  2. Open a file.
  3. Tap actionicon
  4. Tap Cancel Agreement.
  5. If you want to notify the signers, Notify other parties by email.
  6. Enter an optional message.
  7. Tap Cancel Agreement.

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Replace current signer

  1. Tap Waiting for Others.
  2. Open a file.
  3. Tap actionicon
  4. Tap Replace Current Signer.
  5. Enter the new signer’s email address.
  6. Enter an optional message.
  7. Tap Replace Current Signer.

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Send a reminder

To remind a document recipient there’s a document ready to sign, send them a message:

  1. Follow the steps above.
  2. Tap actionicon
  3. Tap Send Reminder.
  4. Enter an optional reminder message.
  5. Tap Send Reminder.

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Get a signature in person (waiting agreement)

You can get a signature in person for a document that you have already sent as follows:

  1. Tap Waiting for Others.
  2. Search for a file or select one based on the document’s title, date, or sender.
  3. Tap the document.
  4. Tap Host Signing.
  5. Tap OK.
  6. Pass the device to someone for signing.
  7. Have the signer confirm their identity by tapping I am somesigner@signersemail.
  8. Complete the signing workflow.
  9. Tap Done.
  10. If the Record your Current Location dialog appears, choose whether to allow Adobe Sign to add the signing location information to the document’s history.
  11. Tap Finish Signing.

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Get a signature in person (new agreement)

To get a new document signed in person, do the following:

  1. Tap Get Signature in Person.
  2. Tap Documents.
  3. Tap any document location.
  4. Tap a document.
  5. Tap Recipients and add the signer’s email address.
  6. Tap anywhere outside of the Recipients panel (e.g. Message, Options, etc.).
  7. Tap Sign.
  8. Tap OK.
  9. Pass the device to someone for signing.
  10. Have the signer confirm their identity by tapping I am somesigner@signersemail.
  11. Complete the signing workflow.
  12. Tap Done.
  13. If the Record your Current Location dialog appears, choose whether to allow Adobe Sign to add the signing location information to the document’s history.
  14. Tap Finish Signing.

Editing a document list

Both the Send for Signature and Get Signature in Person panels allow you to create lists of documents. You can add, remove, and reorder files in the list:

  1. Add your first document.

  2. Tap Add Documents at the bottom of the screen to add more documents.

  3. When you have two or more documents in the list, tap Edit to change the list:

    • To delete a file, tap the remove icon > Remove.
    • To reorder the document list, long press the list icon (3 horizontal lines), and drag the file to a new location in the list.

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Signing

Viewing your To Do list

The Waiting for You panel lists documents sent to your for signing.

  1. Tap Waiting for You.
  2. Search for a file or select one based on the document’s title, date, or sender.
  3. Tap the document to open it and initiate the Signing process.

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Signing

You can sign from your phone, online, or any device with access to Adobe Sign. The process is simple if you have already created and saved a signature. To store a signature for future use, see Creating a signature.

To sign from your mobile app:

  1. Select any document in the Waiting for You list.
  2. Tap signicon
  3. Tap a signature field. If you’ve stored your signature, your signature will automatically appear.
  4. Tap Finish Signing.

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Pastaba:

If you are signing with a digital ID see Signing with Digital Signatures for information about digital ID providers and IDs.

Signing from the widget

If you’ve enabled the Adobe sign widget as described in Adding the app widget to your home screen, you can easily start signing workflows from notifications or home screen and get notifications about pending signing tasks. Note the following:

  • The widget allows your to see either Waiting for You or Waiting for Others. Selecting either displays that document list.
  • You can send a document for signature or get a document signed in person.
  • Tapping an agreement takes you directly to the signing workflow.
  • If you are not signed in, the widget prompts you to do so.

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Offline signing

Adobe Sign requires an internet connection for most operations, including signing.

Adobe Sign automatically downloads agreements less than 30 days old on application launch if there is an internet connection. Older documents must be downloaded demand.

  • If there is a down arrow next to a document in a document list, the document is online and must be downloaded prior to signing.
  • If the document is already on your device, you can work with that document and sign it without an internet connection. The document will reside in your outbox until an internet connection becomes available.

Signing from an email

If you get an email asking you to sign, simply click the review and sign link.

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If you’d like to delegate signing to another authorized party, click the “delegate” link in the email. When the Delegate dialog appears, fill in the form and tap Delegate.

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Signing: phone authentication

If the sender requires phone authentication, you’ll need to enter a verification code sent to your phone:

  1. Tap on a document to sign.
  2. Choose whether to verify yourself via text message or voice call.
  3. Tap Send code.
  4. Enter the code in the document’s code verification field.
  5. Tap OK.
  6. Complete the signing workflow as usual.

Pastaba:

You must be online to authenticate.

Signing: knowledge based authentication

If you’re organization uses knowledge based authentication (KBA), you’ll be required to answer some questions to prove your identity. Contact your administrator for details. To sign with KBA:

  1. Tap on a document to sign.
  2. Enter your personal details.
  3. Tap OK.
  4. Answer the KBA questions.
  5. Tap OK.
  6. Complete the signing workflow as usual.

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Pastaba:

You must be online to authenticate.

Changing your signature

To change your signature appearance:

  1. Tap on a signed signature field.
  2. Tap Change.
  3. Create a new signature as described in Creating a signature in the Basic Tasks section
  4. Tap Apply.

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Signatures cannot be changed once the document is saved.

Clearing your signature

To clear a signature from a signature field:

  1. Tap on a signed signature field.
  2. Tap Clear.

Signatures cannot be cleared once the document is saved.


Signing with Digital Signatures

Users in enterprise environments may be required to sign with digital signatures or initiate signing workflows that use them. In many cases, your account admin will have selected a digital ID provider and created a digital ID for you. Since digital IDs require a log in credential and workflows vary by provider, signing details should be provided by your organization.

About digital signatures

In February 2017, Adobe Sign introduced the world’s first cloud-based digital signatures as well as support for an open standard and the work of the Cloud Signature Consortium. With cloud signatures in Adobe Sign on the web or any mobile device, customers can easily add digital IDs to their esignature processes, comply with the most demanding industry and global requirements, and deliver exceptional experiences.

Customers often use the terms “electronic” and “digital” signatures interchangeably, but experts often refer to digital signatures as a subset of “electronic signatures.” Where typical electronic signatures can use a variety of methods for authenticating signers — such as e-mail, corporate IDs, or phone verification — digital signatures use one specific method. With digital signatures, signers authenticate their identity using a certificate-based digital ID, which is typically issued by a trusted third-party certificate authority. Digital signatures allow users and enterprise organizations to prove that a document was signed as well as verify its authenticity and integrity.

Requiring a digital signature

From your mobile device, you can require a recipient sign with a digital signature by adding a digital signature field to a document. To do so:

1. Tap Send for Signature.

2. Add a document, recipient(s), and a message (this is a typical signing workflow).

3. Tap Options > Preview and Add Signature Fields.

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4. Tap Send.

5. When the document reloads, navigate to where you’d like to add the digital signature field.

6. Drag and drop a new field onto the document.

7. When you done editing the document, tap Send.

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Signing with a digital signature

Some documents require signing with a digital signature rather than a non-certificate based electronic signature. Document authors specify this requirement by adding a digital signature field to the document.

Note that workflows and steps will vary based on the requirements of your digital ID provider and organization.

To sign with a digital ID:

1. Open a document and tap signicon as usual.

2. If the “Select provider” dialog appears, you can either tap the new Digital ID link or select your provider from the drop down list (this list is configured by your organization).

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3. Tap Next.

4. Sign in to the provider if you are required to do so.

5. Select a digital ID. By default, only the IDs that use certificates valid for signing appear.

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6. Tap Next.

7. Review your signature appearance. Tap Edit Signature if you’d like to change it.

8. Tap OK.

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9. Tap Click to Sign.

10. Enter your PIN or password. If your organization requires additional authentication via an OTP token, enter the one time password.

11. Complete the signing workflow.

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Scanning Documents

The February, 2017 release introduced a rich scan document feature that allows you to capture document images on-the-fly during your signature workflows. Existing images and new captures are converted to PDF before being sent for signing. Invoke the scan feature from the Select Library or Add Document screens when initiating a signing workflow. This feature allows you to:

  • Scan a new document and/or add images from your device
  • Reorder pages
  • Crop pages
  • Adjust the color
  • Rotate pages
  • Delete pages
  • Attach the PDF scan

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Device settings

The scan feature requires access to your camera. When prompted, choose Allow. Alternatively, use the device settings to configure Adobe Sign ahead of time. For details, see App Settings.

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Scan a document

To scan a document:

  1. Start a signing workflow: Tap either Send for Signature or Get Signature in Person.
  2. Tap Documents to add a document.
  3. Tap scanicon
  4. When the capture screen appears, you can immediately scan your document. Keep in mind the following:
  • Your device controls what features appear on the screen. For example, if you device has flash capability, you can toggle the flash off and on by tapping flashicon.

  • You can toggle auto crop on and off.

  • Add an existing photo or document to your current scan collection by tapping the gallery icon.

  • Cancel the scan session by tapping the X in the upper left-hand corner.

  • Tap manualicon to enable auto crop and use edge detection hints to improve scan quality. When enabled, messages appear on the screen as follows:

     

    • Looking for document: The app is looking for the document and trying to detect its boundaries.
    • Move closer: You may be too far away.
    • Level the camera: The camera is at an angle to your document.
    • Ready to capture document: Edge detection can see the entire document.

     

To view or edit the files you’ve scanned, tap the documents thumbnail. Tap the back arrow to return to the current scan session.

Edit your scan

When you’re finished scanning, tap the documents thumbnail in the lower right-hand corner. From here, you can tap Save PDF or edit your scans. Edit options appear in the bottom menu.

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These options allow you to:

  • Add images from your device
  • Reorder pages
  • Crop pages
  • Adjust the color
  • Rotate pages
  • Delete pages

Add images from your device

While in the editing mode of the scan workflow, you can browse your device for images and documents that you can add to your current scan:

  1. Tap scanadd
  2. Take another photo or select a file from your device.

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Reorder pages

  1. Navigate to the page you want to modify.
  2. Tap scanreordericon
  3. Drag and drop pages to new locations.
  4. Tap Done.
  5. Tap Attach or choose another tool to continue.

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Crop pages

  1. Navigate to the page you want to modify.
  2. Tap cropicon
  3. Drag the crop handles to resize the scan area.
  4. Tap Done.
  5. Tap Attach or choose another tool to continue.

Adjust the color

  1. Navigate to the page you want to modify.
  2. Tap scanwandicon
  3. Choose your color options for the current page.
  4. Repeat as needed for other pages.
  5. Tap Attach or choose another tool to continue.

Rotate pages

  1. Navigate to the page you want to modify.
  2. Tap rotaterighticon
  3. Repeat as needed for other pages.
  4. Tap Attach or choose another tool to continue.

Delete pages

  1. Navigate to the page you want to delete.
  2. Tap deleteicon
  3. Confirm you want to delete the page.
  4. Tap Attach or choose another tool to continue.

Save as PDF

Your scan is automatically converted to a PDF and attached to the current document.

  1. If you’re finished editing your scan, tap Attach.
  2. Tap Done. to return to the signing workflow.


App Settings

Adobe Sign settings help you pre-configure workflow features, document access, cellular data usage, and so on. To change your settings:

  1. Open the app and log in.
  2. Tap settingsicon

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Enable cellular data

By default, cellular data usage is disabled. To use cellular data (which might cost you money):

  1. Tap settingsicon
  2. Tap Allow Downloads over Cellular.

Maximum offline documents

Adobe Sign allows you to download documents so that you can view and sign them when you’re offline. You can control the number of documents you download, and by default, the download threshold is 100. Raise this number if you have a large number of documents to sign while you’re offline. Alternatively, limit the number of downloads if you are concerned about device storage space.

Note that documents that reside online a represented in a gray font and have a download arrow icon to the right. Local files appear in a black font. Simply click the download arrow to get a file on your device.

If you change this setting while offline, downloaded documents are unaffected even if the setting is lower than the number of files you already have. After you’ve changed a document, the file is added to your outbox.

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If you click on the exclamation point next to the outbox banner, you see complete list of files waiting for synchronization. When you go online, these changed documents are uploaded and the new threshold takes effect. In other words, the setting only applies to new downloads that occur while you are online.

Allowing access to camera, photos, etc.

Providing Adobe Sign with access to your location, photos, camera, and other device features streamlines workflows. The first time you try to use a feature requiring one of these features, you will be prompted to provide access.

You can turn access off and on as needed. To do so:

  1. Go to your device’s settings.
  2. Scroll to Adobe Sign.
  3. Tap the contacts, photos, or camera toggles to change the setting.
  • Contacts: Contact access allows you to select document recipients and signers from your contacts.
  • Photos: Photo access allows you to use an existing photo or image as your signature.
  • Camera: Camera access allows you to take a photo and use it as your signature on-the-fly.

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Change notification settings

Notifications streamline workflows by showing your document’s signing status right on your home screen. They may also alert you to feature changes and product updates.

To change the settings:

  1. Go to your device’s settings.
  2. Scroll to Adobe Sign.
  3. Tap Notifications.
  4. Tap Allow Notifications to toggle the feature on and off.
  5. Tap each of sub toggles to customize settings when notifications are allowed.

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Adding the app widget to your home screen

With the December 2016 release, you can now add the Adobe Sign widget to your home screen so that you can get timely notifications about pending signing tasks and sign or initiate signing workflows directly from the widget. The widget does not appear automatically after an install or update, so you must add it manually.

To enable the Adobe Sign widget:

1. Verify your device is updated to iOS 10 (which supports widgets).

2. From the notifications or home screen, swipe left or right from the side (the method may vary based on the device.

3. Your widgets should displayed along with an Edit button and a notification saying there are new widgets available.

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4. Tap the Adobe Sign widget.

5. Long press hamburgericon and drag Adobe Sign to the desired display location.

6. Tap Done.

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The widget will now appear on your home screen. Note the following:

  • The app has two tabs: Waiting for You and Waiting for Others. Selecting either displays that document list.
  • You can send a document for signature or get a document signed in person.
  • Tapping an agreement takes you directly to the signing workflow.
  • If you are not signed in, the widget prompts you to sign in.

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Adding location data to signed documents

By default, Adobe Sign includes the signing location in the audit trail by leveraging your device’s GPS feature to determine the signer’s location. Access to the signing location is available only when this app or one of its features is visible on screen.

When you send, sign, or interact with a document, the location is recorded in the document’s history and is available to other participants. You must have a Wi-Fi or cellular connection for Adobe Sign to record the signer’s location.

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To change the setting:

  1. Go to your device’s settings.
  2. Scroll to Adobe Sign.
  3. Tap Location.
  4. Tap Never or While Using the App.

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The user is always asked whether they want their signing location recorded in the document audit trail.

When a document is sent for signature, the recipient is asked whether they would like their location recorded, and they can choose Don’t Allow or OK.

When getting a signature in person or when the device owner is signing, the signer has the option to choose Allow Once or Don’t Allow.

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Adobe Sign’s location data is most accurate when the device has direct access to GPS satellites as well as Wi-Fi and cellular connections (cellular data must be enabled).

The second best option is to use GPS and cellular data connections together.

You must have a Wi-Fi or cellular connection otherwise Adobe Sign will not collect any location data. Relying on only one of the three will tend to produce less accurate location data. In all cases, accuracy varies with a device’s capabilities as well as the number of visible GPS satellites.

For more information, see https://support.apple.com/en-us/HT202339.

Connecting to other cloud storage providers

Adobe Sign integrates with several 3rd party cloud storage providers. By connecting those accounts with Adobe Sign, you can create signature workflows that seamlessly integrate documents residing in different locations. In addition to Adobe’s Document Cloud (enabled by default), you can connect to providers such as Dropbox, Box, and Google Drive.

To connect an account:

  1. Tap settingsicon
  2. Tap one of the connector checkboxes.
  3. When the sign in screen appears, log in.
  4. When prompted to allow the connection, choose Allow.

../_images/dropboxallow.png

Configuring single sign on

If your organization uses Single Sign On, an account admin should provide you with a subdomain name. To enter the name:

  1. Tap settingsicon
  2. Tap Configure Single Sign On (SSO).
  3. Enter your SAML subdomain.
  4. Tap OK.

The identity federation standard Security Assertion Markup Language (SAML) 2.0 enables the secure exchange of user authentication data between web applications and identity service providers.

Product improvement program

By default, Adobe Sign sends non-personal and anonymous data to Adobe so that the engineering team can improve the product based on usage data. To unenroll:

  1. Tap settingsicon
  2. Uncheck the Provide Usage Data checkbox.

Rate the app

  1. Tap settingsicon
  2. Uncheck the Rate this app on the App Store.


Troubleshooting

Errors and issues

Why is the app asking for photo and camera access?

To use an image or photo as your signature, you must have given Adobe Sign access to your photos and camera. For details, see Allowing access to camera, photos, etc..

 

Why can’t I install Adobe Sign on my device?

Adobe Sign an only be installed on devices with iOS 8.4 and later.

 

Refresh failed. Please check your network connection.

  • Verify you have a good network connection. For example, open a browser and try to open a web page.
  • If you do not have wifi enabled, verify you have checked Allow Downloads over Cellular.

 

Why can’t I print?

  • Some documents are password protected. Enter the document password to print.
  • You must configure a printer connection.

../_images/printpassword.png

Determining your application version

Tap settingsicon > About.

../_images/settings.png

Determining who is logged in

  1. Tap settingsicon
  2. The currently logged in user appears next to Account.

Finding your operating system version

  1. Open your device’s settings screen.
  2. Tap General > About.

The Version field displays your software version.


What's New

In addition to bug fixes and performance enhancements, keeping your app up-to-date guarantees that you’ll always have the latest and greatest new features.

June, 2017

  • The mobile app now supports additional roles. Users initiating a workflow from the web can fine tune the signer’s role, requirements, and capabilities from their mobile app. New roles include:

    • Form filler (To Fill): Participants with this role only have form fields assigned to them and they do not need to sign or approve the document.
    • Acceptor (To Accept): Participants with this role need to accept the document. This is very similar to the approver role, except the participant is accepting rather than approving the document.
    • Certified Recipient (To Certify): Participants with this role need to view and acknowledge the document. This participant does not interact with form fields.
  • Sign and send agreements that require digital signatures.

    • Add digital signature fields to documents, then send for signature.
    • Sign with your digital signature on any mobile device.

     

March, 2017

  • Enhanced Google Drive’s log in support allows you to connect with any Google Account during signing workflows. For example, when adding a document for signing, choose Google Drive > (your) Account Name > (your file).
  • Support for Google Drive formats. You can now see Google Drive spreadsheets, documents, and presentations in the document’s list and use them in your signing workflows.

February, 2017

  • A new scan document feature allows you to capture document images on-the-fly during your signature workflows. Existing images and new captures are saved to PDF before being sent for signing. Invoke the scan feature from the Select Library or Add Document screens when initiating a signing workflows, and then edit, reorder, touchup, and rotate pages as needed. For details, see Scanning Documents.
  • Search capability has been added to the Document Library screen.

December, 2016

  • You can now add the Adobe Sign widget to your home screen to get timely notifications about pending signing tasks and sign or initiate signing workflows without opening Adobe Sign.

    • Pending tasks appear as notifications.
    • The app has two tabs: Waiting for You and Waiting for Others. Selecting either displays that document list.
    • You can send a document for signature or get a document signed in person.
    • Tapping an agreement takes you directly to the signing workflow.
  • Adobe Sign now records the signer’s location in document audit trails. By default, this feature is enabled in the iOS settings. If you are online or have a cellular connection, when you send, sign, or interact a document, the location is recorded in the history available to other participants.

  • A new Reading Mode allows visible page text to reflow to fit the current view. For example, as you zoom in and out, line breaks move to fit text on the page in the same way that an HTML page reflows as you resize your browser. To enable reading mode, simply tap readingmodeiconwhen a document is open.

 

Note that some content cannot be reflowed. Images and other complex content may experience the following issues:

  • Some pages are treated as images and can’t be zoomed in.
  • When a page or document is too complex for reflow, a dialog appears saying so.
  • Tables without borders are usually not recognized as tables and don’t reflow well.
  • Math formulas and certain types of exactly formatted text will sometimes be erroneously reflowed.
  • Secured documents may not be able to be reflowed.
  • The sign-in worklow and userface has been streamlined and adds support for new credential types. Authentication methods include:

    • EchoSign ID (now called Adobe Sign ID): Enter your EchoSign email and password.
    • Adobe ID: Tap Adobe ID, enter your password or tap the enterprise ID link and then enter your enterprise user ID and password.
    • Google: Tap Google, enter your email address, tap Next, and enter your password.
    • Google Apps: Tap Google Apps and enter your Google Apps domain, tap Go, and enter your password. (Note: Google Apps for Work is now called “G Suite”.
    • Single Sign On (SSO): Enter your email, and then enter the username and password provided by your organization.

October, 2016

  • A new fly-out menu allows you to complete actions in fewer steps. For example, while viewing any document list, swipe left from the right side of the screen to show a context-sensitive action menu. You no longer have to open a document to perform these actions.

../_images/flyoutmenu.png

  • Text has been replaced with icons in several places so that user interface interactions are more intuitive. For example, see the action menu above.

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