Try the solution on this page if you receive the following error while downloading or updating Creative Cloud apps:
Download error. Press Retry to try again or contact customer support.(49)
Try the following steps in the recommended order. Try downloading or updating your Creative Cloud apps after each step to verify whether the issue is resolved.
1. Navigate to the following location:
On Windows: C:\Users\[user name]\AppData\Local\Adobe\AAMUpdater
On Mac OS X: /Users/[user name]/Library/Application Support/Adobe/AAMUpdater
2. Rename the 1.0 folder to 1.0_old.
For example, navigate to the AAMUpdater folder on your computer and change the name of the folder 1.0 to 1.0_old.
Error 49 can occur when the installer is unable to access a critical file or directory during the installation process. It typically occurs when installed security software prevents the required access during the installation or update process.