While downloading or installing a Creative Cloud product (such as Photoshop or Illustrator), you get one of the following issues:
In the log files, this error is listed as Error 130.
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warnings(s)
FATAL: Error occured in install product workflow with error code 130 error message
-------------------------------------------------------------------------------------
02/27/17 14:55:37:299 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 20008 | Inside hdpimTerminateSession
02/27/17 14:55:37:752 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 20008 | Exiting hdpimTerminateSession, successfully closed session '0'
02/27/17 14:55:37:758 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 20002 | Exit Code: 130
For more information on finding error code in the log files, see Fix errors installing Creative Cloud apps.
Navigate to Applications > [Creative Cloud product] and double-click Uninstall [Creative Cloud product].
For example, if you are trying to install Photoshop, navigate to Applications > Adobe Photoshop CC 2017 and double-click Uninstall Adobe Photoshop CC 2017.
Navigate to Control Panel > Programs > Programs and Features, select the Creative Cloud product and click Uninstall.
For example, if you are trying to install Photoshop, navigate to Control Panel > Programs > Programs and Features, select Adobe Photoshop CC 2017, and click Uninstall.
Download and install the Creative Cloud product. For more information see, Download your creative cloud apps.
Run the Adobe Creative Cloud Cleaner tool and uninstall the product that you are trying to install. For more information, see Use the Creative Cloud Cleaner Tool to solve installation problems.
After you have successfully run the Adobe Creative Cloud Cleaner Tool, install your Creative Cloud product. For more information, see Download your Creative Cloud apps.
