Adobe Document Cloud provides a web-based installer and related tools to deploy the Adobe PDF file handler for Office 365.
The Adobe Document Cloud PDF handler is supported on all modern browsers like Internet Explorer 11, Microsoft Edge, Chrome, Firefox, and Safari.
A limitation in Internet Explorer and Edge browser is the security zone protected mode issue where two servers are configured with different security zone or protected mode settings.
A security zone issue arises if your Microsoft Office 365 server and the Document Cloud server are in two different Internet Explorer security zones and one of those zones is running in protected mode and the other zone is not running in protected mode. In this configuration, the Microsoft server is not able to communicate with the Adobe server and the session cookie fails to validate your session.
Make sure that none of the server URLs are listed in the trusted zone. If it is listed, remove it from the trusted zones list.
To add a site to the Internet trusted sites zone perform the following steps:
- From the Tools menu, select Internet Options. In Internet Explorer versions 9 and 10, select the gear icon below the search bar to access this menu.
- Click the Security tab in the Internet Options dialog box.
- Click Trusted Sites > Sites.
- Add *.microsoftonline.com to the Trusted Zone if it is not already added.
- Add the below Adobe server address to the Trusted Zone if it is not already added.
- Close the Trusted Sites dialog box. Click OK.
To deploy PDF handler, navigate to the URL: https://documentcloud.adobe.com/o365pdf/main.html.
Click I am an Admin.
The Azure Active Directory administrators can manage the deployment of the Adobe PDF handler for authorized users. Follow the steps below to add new users and ensure that the Adobe PDF file handler has been set up properly for your team.
You can set the scope of the Adobe PDF file handler to be visible to a subset of your tenant user group.
You can enable individual users to clear the cache and verify if their account is provisioned with Adobe PDF file handler or not by sending the following link: https://adobe.com/go/o365pdf_install_check.
Users can click Verify and Clear Cache to verify the installation. They can click My Office 365 to start using the handler.