Fix error 507 while installing Creative Cloud apps | Windows

Getting error 507 when trying to install Creative Cloud apps on Windows? Find out how to fix error 507.

Why am I getting error 507 while installing Creative Cloud apps?

You get error code 507 while installing Creative Cloud apps when the storage volume for your installed files is either offline or has been removed. The volume is the location in your device where the installed file gets stored by default.

How to fix error 507 for Creative Cloud apps

Depending on whether you can access your volume or not, try the solutions given below.

Ensure that the volume in which your application is installed is online and accessible. To do this, follow these steps:

  1. Right-click the Start button, and then select Disk Management.

  2. In the Disk Management screen, select the drive where the app is installed.

    Disk management

  3. Check if it's showing as Online.

    Check if your volume is offline

  4. If it shows as Offline, right-click the disk name and select Online.

  5. Once the volume is online, try to install the app again.

If you don't have access to the drive, uninstall the already installed app and try to install the app again. A manual uninstall can be done using the PowerShell command on Windows:

  1. Select View error log in the error message. 

  2. Note the name of the package as it appears in the error message. In the following example, the name of the package is Adobe.CC.XD.

    Error 507 screen

  3. Type "PowerShell" in the Windows search bar.

  4. Right-click Windows PowerShell in the search results, and select Run as Administrator.

  5. Run the following command: Get-AppxPackage -all <Name of the package goes here| Remove-AppxPackage -AllUser. (Note: Replace the text in italics with the name of the package that you had noted down in step 2.)

  6. Once the app uninstalls, open the Creative Cloud desktop app., and select Help > Check for updates.

  7. Once the Creative Cloud desktop app loads, try to install your app again.


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