Having trouble downloading non–Creative Cloud Adobe products? Try these solutions to resolve common browser, system, and connectivity problems that can interfere with successful downloads of non–Creative Cloud products.
Downloading Creative Cloud apps?
This article applies to non–Creative Cloud products only. For help with Creative Cloud download problems, see Troubleshoot Creative Cloud download and install issues.
Just trying to find the Download link?
Find the app you're interested in on the Adobe Downloads page.
Follow the troubleshooting steps in one of the following documents—whichever applies to your download:
Didn't find what you needed in Try this first?
Try one or more of the following tasks.
Often, the easiest way to resolve failed downloads is to try the download again using a different browser. For example, if you're using Internet Explorer on Windows, try Firefox. If you're using Firefox on Mac OS, try Safari.
See Akamai Download Manager FAQ. (Not applicable to downloads in Indonesia, Korea, Malaysia, Philippines, Singapore, Thailand, Turkey, Hong Kong SAR of China, mainland China, Taiwan region, or India.)
Allow pop-up windows in your browser, or add www.adobe.com to your pop-up blocker's exceptions list. Also, allow third-party cookies. For instructions, see your browser's documentation.
When prompted to Open or Save the downloaded file, select the option to save it. Then double-click the file to open it after it has downloaded completely.
If you encounter a specific error number or message, search the Adobe support website for the text or error number for a solution.
Or use your browser's search engine to look for information about the error code or message.
For more information, see Estimated download times.
If the temporary Internet file cache is too small to contain the file as it downloads, the download fails.
Choose Tools > Internet Options.
In the General tab, look under Browsing History and click Settings.
Choose Firefox > Preferences.
In the Advanced tab, click Network.
Many factors, such as connection type and network traffic, affect download speed. The following table provides estimated download times for different file sizes at typical connection speeds. For faster downloads, avoid peak hours (9am to 6pm Eastern time). Demand for downloads can also be high the first week after a product release. Some products—typically applications that are about 1 GB or larger—require that you have a broadband Internet connection for download.
When you order a product, look below or to the right of the Delivery Method pop-up menu for the file size and estimated download time.
The estimates in this table assume ideal network conditions. Your actual download time can be longer.
File size |
Connection speed |
|
DSL (1.5 Mbps) |
100 MB |
9 minutes |
500 MB |
47 minutes |
800 MB |
75 minutes |
1 GB |
96 minutes |
2 GB |
3 hours |
5 GB |
8 hours |
7 GB |
11 hours |
10 GB |
16 hours |
If you are having trouble downloading Captivate 8 or any product using Internet Explorer 11 in Windows 8 or 7, you can fix it by adding www.adobe.com to the combatability view list. Follow the steps below:
Open Internet Explorer 11.
Click the wheel-shaped Tools icon at the upper-right corner of the browser and then click Compatibility View settings.
Under Add this website, enter adobe.com and then click Add.
This step enables you to view adobe.com in combatability view.
Go back to the trial download page, reload the page (press F5 or click the Refresh icon), and click Download.
Now you should be able to download the product.
Visit the Adobe community forums to see if other users are experiencing similar download and installation problems. Visit the Downloading, Installing, Setting Up forum or find the forum for your product. Try posting your problem on the forums for interactive troubleshooting.
When posting on forums, include your operating system and your product's version number in your message.
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