User Guide Cancel

Email templates

  1. Learning Manager User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Learning Manager
    4. Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
    5. Adobe Learning Manager App for Microsoft Teams
    6. Learning Manager compliance to GDPR
    7. Accessibility in Learning Manager
    8. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Learning Manager
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Content marketplace
    6. Reports
    7. Learning Paths
    8. Learning plans
    9. Manage Learning Manager orders and billing
    10. Job Aids
    11. Certifications
    12. Catalogs
    13. Add users in bulk
    14. Impersonate a Learner and Manager
    15. Multiple SSO Logins
    16. Peer accounts
    17. Create and modify skills and levels
    18. AI-based recommendation of courses
    19. Gamification
    20. Customize learner homepage
    21. Badges
    22. Color themes
    23. Learner transcripts
    24. Waitlist & attendance management
    25. Fluidic player
    26. Announcements
    27. Email templates
    28. Adobe Connect integration
    29. Settings
    30. Notifications
    31. iPad & Android tablet users
    32. Getting started as Administrator
    33. Purge users
    34. Tags
    35. Learning Manager Content Catalog
    36. Custom roles
    37. Catalog labels
    38. xAPI in Learning Manager
    39. Monitoring and moderating Social Learning as an admin
    40. Enable full control of shared catalog
    41. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Learning Manager Connectors
    3. Integrate Learning Manager with AEM
    4. Install Salesforce package in Learning Manager
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Learning Manager App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Learning Manager
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Learning Manager app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Learning Manager
    19. Adobe Learning Manager desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Learning Manager desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Learning Manager
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Learning Manager
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Learning Manager app issues
    14. Users get auto deleted in Learning Manager
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Learning Manager
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Learning Manager

The events in your training activity trigger emails that are sent to learners. You as an administrator can easily enable, disable, or modify these email templates.

Learning Manager application sends email notifications to multiple roles of users based on events.

As an administrator, you can customize email templates by adding or modifying content and sending notifications to users for various events triggered by learners, managers, and authors.

Administrators can also choose not to send email notifications for certain events.

Configure email templates

You as an administrator can easily enable, disable, or modify these email templates.

  1. To access the templates, click Email Templates on the left pane. On this page you can see three different categories of templates, General, Learning Activity, and Reminders and Updates. There is a fourth tab, Settings, where you can configure the templates.

    Categories of email templates
    Categories of email templates

  2. To view the list of email templates, click any tab.

    Email templates in General tab
    Email templates in General tab

    You can easily enable or disable any of these email alerts by clicking the toggle button.

  3. To modify the contents of the template, click the template name. Here you can see that for different type of users you have different templates.

    Preview of an email template
    Preview of an email template

  4. To modify the contents of this email template, click the body of the email. Now make the changes to the template. You can modify the text, and you can also use one of these variables in your email. The changes made to the body section can only be applied to this email template. However, if you make changes to the signature of this email, it can be applied globally to all the templates. 

    Hover your mouse over each icon to view the names.

    Modify the email template
    Modify the email template


    You can reset the body of the message to the default content by clicking the link Revert to Original above the template.

  5. To confirm the changes applied to this template, click save. Now users can receive email notifications using the modified email template.

Customize settings of an email template

  1. To open the settings page, click Settings. You can now customize your email templates.

  2. To customize the name and email id from which the learners receive emails, edit the Sender Name  and Address.

    Contact Adobe Support to configure or change these details.

  3. Customize your email banner from the Email Banner option. Change the color of the banner by selecting Banner Background.

    You can use a custom image as banner by selecting the Custom Image option. Click Save after making the changes.

    Solid color banner
    Solid color banner

    Custom image as banner
    Custom image as banner


    The custom image size has to be 1240x200px and support .jpg, .jpeg and .png.

  4. Edit your email signature by clicking Edit. Make the necessary changes and save the change.

    Edit Email Signature
    Customize email signature

  5. Edit your account URL by clicking Edit on the option Account URL . 

    The account URL link is shown in all emails, just before the signature. Enter the required URL and click Save. Note that this URL is only be visible to internal users.

    Edit Account URL
    Customize account url

  6. Configure whether managers must also receive emails that are sent to their direct reports using the check box under Optional Manager Email option.

Set frequency of digest emails

On the Email templates > Settings page, the Admin can change the frequency of Digest Emails to be sent to learners.

In the Digest Email Settings section, click Edit.

In the drop-down, choose either Biweekly or Monthly.

  • Biweekly: If you set the frequency to Biweekly, learners receive the email once every two weeks. 
  • Monthly: If you set the frequency to Monthly, learners receive the email once every month.
Digest email settings
Digest email settings


When you enable this option, the frequency is set to Biweekly for existing/new active accounts by default.

DND list of learners

Learners in a DND list cannot see user settings for digest emails. The option will remain disabled and learners will not receive any mails.

Sample digest email to learners

The following samples represent the mail that a learner receives.


Training activity


Recommended Trainings




Latest posts


Download email access report

You can download the email access report by clicking the Download button. This report contains the number of users who have received the email, and the number of users who’ve opened and clicked on the links.

Customize email domain

To customize the email domain and email id from which your learners receive notifications, contact the Learning Manager support and provide the details of the domain you would like to add, and your new email id.

Your request would be processed and an email with confirmation link would be sent to you on the new email address which you specify. Click the verification link provided in the email to confirm and complete the verification process.

Configure Do Not Disturb email

As an Administrator, you can select users who can receive emails from Learning Manager and who cannot.

You can perform this by using the Do Not Disturb option under the Settings tab. Users can be added to this list using their name, email id, or unique user id.

Search for a user to add to the list.

Add users for do not disturb email
Add users for do not disturb email

Blocked emails

From the Blocked Emails drop-down list for each user to select the types of email to block for them.

Options for blocked emails
Options for blocked emails

The following are the available options:

  • Direct email to learner:This option restricts or allows emails sent to the learner.
  • Escalation emails to Learner's Manager: This option restricts or allows emails sent to the Learner's Manager.
  • About direct reports: This option restricts or allows incoming escalation emails sent to the users about their direct reports.
  • About skip level reports: This option restricts or allows incoming escalation emails sent to the users about their second level reports.

If you want to delete a user from the list, you can use the delete option available individually for each user in the user tab.

You can add users to DND list using CSVs. Include True/False/Blank values for each of the following coloums :

  • Block direct emails
  • Block user escalations
  • Block incoming direct escalations
  • Block incoming skip escalations

Enter true in the value field to block users from receiving emails for that selected option. If false is entered as the value, blocked users are unblocked. No changes to previous selections are done if the column is left blank.

Flexibility in customizing the templates

Email templates in Learning Manager now include fully editable sections, providing greater flexibility to customize email communications based on messaging and branding preferences.

The key enhancements to customizing email templates include the following:

Customize email salutation at account-level

Select Email Templates > Settings. Select Edit in the Email Salutation section.

You can also customize the following:

  • Email banner and email signature both at the Course-level and the Instance-level.
  • Edit the email footer. The footer area contains predefined variables for the account URL, the Signature, and any free-form text the user adds.

The templates also support advanced editing capabilities such that formatting is retained when content is copied and pasted from and to Microsoft Word.

Frequently Asked Questions

At present, in Learning Manager, it is not possible to disable Help in email templates.

  1. As an Administrator, log in to your Learning Manager account.
  2. On the left panel, click Email Templates and select the e-mail template that you want to modify.
  3. To customize each template, click the text in the body of the template. You can insert variables in the text by clicking the appropriate icons as shown in the snapshot. Mouse over each icon to view the names and apply it to the template.
  4. After making changes to the template, click Save

At present, it is not possible to create custom email templates. However, you can edit and modify existing templates.

To turn off the e-mail template, select the template that needs to be disabled, and click the Yes/No circular toggle button. 

To change the sender name and e-mail address, contact Adobe Learning Manager support

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