Start Workbench.
Last updated on
May 18, 2021
Issue
You have enabled out-of-office delegation or queue sharing in Workspace, but the new tasks aren't forwarded to the target users' worklists.
Solution
Enable out-of-office delegation or queue sharing for the task in Workbench.
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Open the related process in Workbench.
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Select the AssignTask operation.
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Follow the instructions below for enabling queue sharing or out-of-office delegation.
Queue sharing in Workbench
Open the AssignTask properties and select the "Add ACL for shared queue" option.
Out-of-office delegation in Workbench
Open the AssignTask propreties and select the Allow Out Of office Designation option.
Additional Information
The out-of-office delegation and queue sharing functionalities only forwards new tasks that arrive after you enable the delegation in Workspace.