Add and use your phone number to reset your Adobe ID password.

When you log in to your Adobe ID account, Adobe occasionally reminds you to add your mobile phone number for account recovery. Once you add the mobile phone number, you can reset your password using a code sent to your mobile phone. 

Do not want to use your phone number to reset your password?

It is not mandatory to provide your phone number. You can reset your password using your email address that is associated with your Adobe ID account. Adding a phone number, however, provides you the additional convenience of using your mobile phone to reset your password. 

If you do not want to add your phone number at this point, click SKIP.

Click SKIP

Add phone number for account recovery

  1. Click the flag icon, and then select your country, for example United States.

    Specify country

    The country code of the country you selected is automatically displayed.

    Country code automatically added
  2. Enter your mobile phone number after the country code. 

    Enter phone number

    Note:

    You do not have to add dashes or spaces as part of your mobile number format. The system automatically adds dashes or spaces as per the format required for your country. 

  3. Click Text me.

    Click Text me

    A six-digit verification code is sent to your mobile number.

  4. Check your mobile phone and enter the six-digit verification code. Click Verify.

    Enter verification code

    Your mobile phone number is added to your Adobe ID account. You can now reset password using your phone.

    Phone number saved

If you are not able to add your phone number, contact us.

Add phone number for account recovery directly to Adobe ID account

You can also add the phone number directly to your Adobe ID account. For more information, see Add phone for account recovery.

Change phone number

To change the phone number associated with your Adobe ID account, see Change address or phone number.

Reset password using your phone

If you forgot your password or get the error “Adobe ID and password don’t match,” follow these steps to reset your password using your phone:

  1. Go to your Adobe ID account.

  2. In the Sign-in window, click Forgot password.

    forgot password
  3. In the Forgot password window, enter the email address associated with your Adobe ID, and then click Next.

    email address

    Can’t clear the text that appears in “Email address” field? Simply click in the field and start typing.

    If you get the error “The provided email address could not be matched to an account on file,” try a different email address.

  4. In the Reset your password window, choose how you want to reset your password: using email or phone, and then click Next.

    Choose from email or phone recovery

    If you have not added your phone number to your account or if you choose to reset password using your email, Adobe sends an email to the address you entered with instructions to reset your password. To add a phone number for account recovery, see Manage your Adobe ID account.

    Note:

    If you don’t see the email from Adobe in your inbox, check your spam or junk folder, or see Didn’t receive expected email from Adobe.

    Don’t have access to your email? See the Can't access email section in Adobe ID account and sign-in troubleshooting.

    If you choose to reset password using your phone number, a verification code is sent to your registered phone number. 

  5. In the Check your phone window, enter the 6-digit verification code, and click Verify.

    Enter verification code
  6. In the Reset your password window, enter your new password twice, and click Reset my password.

    reset password

    Your password gets reset.

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