Adobe Sign currently limits transactions based on the service level of the sending party per the table below:
Transactions/ User License | File size/ Upload | Pages/ Transaction | Signers/ Transaction | KBA Transactions | Phone Auth Transactions | |
Single User (Individual) | 150 | 10 MB | 100 | 10 | 0 | 0 |
Multi-User for teams (Small Business) | 150 | 10 MB | 100 | 25 | 0 | 0 |
Business | Custom | 10 MB | 100 | 25 | 0 | 0 |
Business VIP | Custom | 10 MB | 100 | 25 | 50 | 50 |
Enterprise | Custom | 10 MB | 500 | 25 | 50/yr | 50/yr |
Enterprise VIP | Custom | 10 MB | 500 | 25 | 50 | 50 |
Transactions/Adobe Sign user: A transaction is a document sent from your account for signature.
Adobe Sign single-user and multi-user for teams plans include 150 transactions per user per year. Learn more about Adobe Sign’s Use Limitations.
File size/Upload: Adobe Sign limits the size of each file uploaded.
If you attempt to upload a document outside this bound, you get an error under the file that says "Upload limit exceeded."
Pages/Transaction: The whole transaction (all files merged together) have a total page limit.
If you attempt to send a document that is larger than your account set limit, you get the error "Adobe Sign was unable to create your agreement because the document(s) exceeded your page limit."
Signers/Electronic transaction: The number of people who can sign an electronic signature transaction varies for each level of service.
Single-user, multi-user for teams, and business service levels have hard caps to the total number of signers their transactions can include.
KBA transactions: Knowledge-Based Authentication is an advanced form of signer verification that is enabled at the business and enterprise level of service.
Phone Authentication transactions: Phone Authentication transactions are an advanced form of signer verification that is enabled at the business and enterprise levels of service.
Note:
Rate throttling information can be found in the Adobe Sign FAQ.