Understand transaction limits

Adobe Sign currently limits transactions based on the service level of the sending party per the table below:

File size/Upload: Adobe Sign limits the size of each file uploaded. If you attempt to upload a document outside this bound, you get an error under the file that says "Upload limit exceeded."

Pages/Transaction: The whole transaction (all files merged together) have a total page limit. This limit is adjustable by the support team on request. If you attempt to send a document that is larger than your account set limit, you get the error "Adobe Sign was unable to create your agreement because the document(s) exceeded your page limit."

Signers/Electronic transaction: The number of people who can sign an electronic signature transaction varies for each level of service. Free, individual, team, and business service levels have hard caps to the total number of signers their transactions can include. Customers with an enterprise service level can request that this limit be increased.

KBA transactions: Knowledge Based Authentication is a an advanced form of signer verification that is enabled at the enterprise level of service. The account comes with 50 KBA transactions per year by default. If you have need for higher volume of this service, contact your Success Manager or Sales Agent to discuss the volume requirement and price structure.

Phone Authentication transactions: Phone Authentication transactions are also an advanced form of signer verification that is enabled at the enterprise level of service. The account comes with 50 Phone Authentication transactions per year, by default. If you need higher volume of this service, contact your Success Manager or Sales Agent to discuss the volume requirement and price structure.