Adobe Sign transaction limits

Adobe Sign currently limits transactions based on the service level of the sending party per the table below:

  Transactions/ User License File size/ Upload Pages/ Transaction Signers/ Transaction KBA Transactions Phone Auth Transactions
Single User (Individual) 150 10 MB 100 10 0 0
Multi-User for teams (Small Business) 150 10 MB 100 25 0 0
Business Custom 10 MB 100 25 0 0
Business VIP Custom 10 MB 100 25 50 50
Enterprise Custom 10 MB   500 25 50/yr  50/yr
Enterprise VIP Custom 10 MB  500 25 50 50

Transactions/Adobe  Sign user:  A  transaction is a  document sent from your account for signature.

Adobe Sign single-user and multi-user for teams plans include  150  transactions per user per year.  Learn more about  Adobe  Sign’s  Use  Limitations.

File size/Upload: Adobe Sign limits the size of each file uploaded.

If you attempt to upload a document outside this bound, you get an error under the file that says "Upload limit exceeded."

Pages/Transaction: The whole transaction (all files merged together) have a total page limit.

If you attempt to send a document that is larger than your account set limit, you get the error "Adobe Sign was unable to create your agreement because the document(s) exceeded your page limit."

Signers/Electronic transaction: The number of people who can sign an electronic signature transaction varies for each level of service.

Single-user, multi-user for teams, and business service levels have hard caps to the total number of signers their transactions can include.

KBA transactions: Knowledge-Based Authentication is an advanced form of signer verification that is enabled at the business and enterprise level of service.

Phone Authentication transactions: Phone Authentication transactions are an advanced form of signer verification that is enabled at the business and enterprise levels of service.

Note:

Rate throttling information can be found in the Adobe Sign FAQ.