How to use UserVoice to request new features and report bugs

Last updated on Aug 7, 2024 | Also applies to Adobe Acrobat, Adobe Illustrator, Adobe InDesign, Adobe XD

Adobe welcomes feedback from our users and has deployed the following UserVoice sites to gather feature requests and bug reports.

Note: Any feedback you provide to Adobe is optional, and you grant Adobe the right to use your feedback without restrictions. All use of UserVoice must conform to Adobe Terms of Use and Adobe Privacy Policy.

Is Adobe Support Community and UserVoice different?

The Adobe Support Community allows you to connect with other Adobe users and professionals to get help with existing features, functions, and workflows. They also help you find tips and tricks to get your tasks done more efficiently.

UserVoice is a third-party platform for the customers to submit feature requests and bug reports to the customer product teams.

How to submit useful feedback using UserVoice?

Follow the guidelines below to provide feedback to Adobe for both seeking features and reporting errors. To search for previously submitted requests, enter the keywords for your contribution in the submission title text field.

Avoid posting duplicate requests. Upvote a similar request submitted by another user and add your comments.

When requesting a new feature

When entering a new idea, use a brief but descriptive title.
Select the most applicable category from the Category drop-down list. It enables Adobe to categorize, evaluate, and reply to your contribution more quickly.
Add a description that includes the user type (for example, editor, designer, photographer, and so on) and the requested feature.
Ensure to mention any specific workflows or hardware configurations that apply.
Attach an image or a brief video to understand the request in a better way.

When reporting a bug

Select the most applicable category from the Category drop-down list. It enables Adobe to categorize, evaluate, and reply to your contribution more quickly.
Provide a specific summary of the issue. For example, "Premiere Pro crashes frequently" is insufficient. "Premiere Pro crashes every time I click a clip in a timeline with the effect panel open" is more useful.
Give a detailed explanation of the desired behavior or outcome and the observed behavior or outcome.
Mention the number of times the issue occurred.
Specify the version of the application you're using (copy the version number from the product’s About box), along with any third-party applications that are involved.
Give details about the system on which you're running the software. For example, hardware model, operating system & its version.
Provide step-by-step instructions to replicate the issue (screenshots or a screen recording). If you are unable to offer exact instructions, be as detailed as possible.

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