Issue

You used Adobe Encore or Adobe Premiere Elements to burn a DVD or Blu-ray Disc, and the application completed the burning process without returning an error. But when you put the disc in a DVD player or Blu-ray Disc player, the disc has one of these issues:

  • Playback does not start.
  • Playback is stuttered, garbled, or otherwise poor.

Solution

Do the following steps in order:

1. Verify that your player correctly plays other DVDs or Blu-ray Discs.

To verify that your DVD player or Blu-ray Disc player is operational and is connected properly to your television, play one or more commercially manufactured (not computer-burned) DVDs or Blu-ray Discs.

If commercially manufactured discs have the same playback issues that you experience with a burned disc, then see the player's user manual for troubleshooting instructions. Otherwise, go to the next step.

2. Clean the DVD or Blu-ray Disc that you burned.

Examine your burned DVD or Blu-ray Disc for dirt, dust, or fingerprints. Clean it with a disc-cleaning kit or gently wipe the disc from the center outward with a soft lint-free cloth.

3. Verify that you burned the DVD or Blu-ray Disc in the correct television standard.

Encore and Premiere Elements allow you to create DVDs and Blu-ray Discs in either the NTSC or PAL television standard. (North America, Japan, South Korea, the Philippines and parts of South America use NTSC. Most of the rest of the world uses PAL.) Although some DVD players and some Blu-ray Disc players are compatible with both NTSC and PAL, many players are compatible only with one standard.

If you believe you may have chosen the wrong standard when you burned your disc, then burn a new disc with the correct standard.

To choose a television standard:

  • Encore: When you create a project, choose NTSC or PAL from the Television Standard pop-up menu in the Basic tab of the New Project window.
  • Premiere Elements: After you choose Share > Disc > DVD or Share > Disc > Blu-ray, choose an NTSC or PAL preset from the Presets pop-up menu.

4. Perform additional troubleshooting.

If the steps above do not resolve the issue, then continue troubleshooting in the section of this TechNote that matches the kind of disc you burned:

Additional troubleshooting for DVDs

Do one or more of the following solutions:

Solution 1: Use a different DVD player.

Some DVD players, especially older models, cannot play computer-burned DVDs. Try playing your DVD in a different model of DVD player.

Solution 2: Use different blank media.

Some DVD players do play computer-burned DVDs but are compatible with only certain formats of blank DVD media. See your DVD player's user manual for information about the computer-burned DVD media that your player supports.

Burn a new DVD on blank media that is different from the problematic DVD's media in one or more of the following ways:

  • Brand name.
  • Format (DVD+R, DVD-R, DVD-RW, and so forth, single-layer or dual-layer).
  • Write speed (2x, 4x, and so forth).

This process will require some trial and error. You may have to try a few kinds of blank media to find the one that works best for you.

Adobe cannot make any recommendations about blank DVD media. Please use the Adobe user-to-user forums at www.adobeforums.com if you seek recommendations.

VideoHelp.com publishes consumers' reports about the compatibility of several kinds of blank DVD media at www.videohelp.com/dvdmedia. Disclaimer: This link is to a third-party web site. The information there has not been reviewed or verified by Adobe. This link is provided as a courtesy only.

Solution 3: If you burned an auto-play DVD, then burn a DVD with a main menu.

A DVD that does not display a menu to the viewer is called an auto-play DVD. Some DVD players, especially older models, may have difficulty reading auto-play DVDs. If you burned an auto-play DVD, then burn a new DVD that has a main menu.

For instructions on adding a main menu, see the Creating Menus section in Encore or Premiere Elements Help.

Solution 4 (Encore only): Replace high-bitrate MPEG-2 files.

If your project contains MPEG-2 files that were exported from a digital video editing application, then one or more of the MPEG-2 files might have a bitrate greater than 8 megabits per second (Mbps). Although the DVD specification allows a bitrate of up to 9 Mbps, some DVD players have difficulty reading DVDs with bitrates greater than 8 Mbps.

If the MPEG-2 files in your project were created with a bitrate setting of more than 8 Mbps, then return to the video-editing application that created the files and re-export the files with a bitrate of 8 Mbps or less. Then burn a new DVD with the lower-bitrate files.

Solution 5 (Encore only): Burn a DVD with a lower write speed.

Some DVD burners might write corrupted data when burning at the maximum available speed. Burn a new DVD with a lower write speed.

To lower the write speed, choose a speed from the pop-up menu in the Destination section of the Build panel.

Additional troubleshooting for Blu-ray Discs

Do one or more of the following solutions:

Solution 1: Update your Blu-ray Disc player's firmware.

A firmware update might improve your Blu-ray Disc player's compatibility with computer-burned Blu-ray Discs. Contact the manufacturer of your player for information about the availability of a firmware update.

Blu-ray.com publishes information about available firmware updates for many Blu-ray Disc players at www.blu-ray.com/firmware. Disclaimer: This link is to a third-party web site. The information there has not been reviewed or verified by Adobe. This link is provided as a courtesy only.

Solution 2: Use different blank media.

Burn another Blu-ray Disc with blank media that is different from the problematic Blu-ray Disc's media in one or more of the following ways:

  • Brand name.
  • Format (BD-R or BD-RE, 25 GB single-layer or 50 GB dual-layer).
  • Write speed (2x, 4x, and so forth).

This process will require some trial and error. You might have to try a few kinds of blank media to find the one that works best for you.

Adobe cannot make any recommendations about blank media. Please use the Adobe user-to-user forums at www.adobeforums.com if you seek recommendations.

VideoHelp.com publishes consumers' reports about the compatibility of several kinds of blank Blu-ray Disc media at www.videohelp.com/dvdmedia. Disclaimer: This link is to a third-party web site. The information there has not been reviewed or verified by Adobe. This link is provided as a courtesy only.

Solution 3: If you burned an H.264 Blu-ray Disc, then burn an MPEG-2 Blu-ray Disc.

The Blu-ray Disc specification supports encoding in the MPEG-2 codec, which is also used on DVDs, as well as in the H.264 codec. H.264 provides greater compression without sacrificing quality; however, some players might not read H.264-encoded data on computer-burned discs correctly. If you burned an H.264 Blu-ray Disc, then burn an MPEG-2 Blu-ray Disc.

To choose MPEG-2 as the format for a Blu-ray Disc:

  • Encore: Choose File > Project Settings and then choose MPEG-2 from the Codec pop-up menu in the Basic tab. Alternatively, choose MPEG-2 from the Codec pop-up menu in the Basic tab of the New Project window when you create a project.

  • Premiere Elements: After you choose Share > Disc > Blu-ray, choose one of the MPEG-2 presets from the Presets pop-up menu.

Solution 4: Use a different Blu-ray Disc player.

Some Blu-ray Disc players may not be compatible with computer-burned discs. Try playing your Blu-ray Disc in a different model of Blu-ray Disc player.

Additional information

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy