When using Search and Promote integration with AEM, certain UTF-8 characters are returned in results (superscript, subscript, etc) as garbled characters.


The cause could be that the template for the Search and Promote results isn't configured properly to support UTF-8 encoding.


  1. In your browser, go to https://searchandpromote.omniture.com and log in.

  2. Go to Design => Templates

  3. Edit author.tmpl (Staged) file in Search and Promote 

    <guided-content-type-header content="text/xml; charset=utf-8" />


    You can make this same change to other used templates.

  4. Push the changes live by following this documentation.

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