Configure Post Agreement Completion URL Redirects

Overview

Acrobat Sign provides the option to redirect a recipient to your own branded web page after completing their action on their agreement. This allows you to control the experience after the signing of a document to provide the next steps, support information, tutorials, or whatever you feel will best support the customer's journey with your company.

Additionally, when the agreement reaches a Completed or Canceled (declined) status and a redirect is used, a parameter is appended to the URL indicating that status:

• Completed agreements append: ?agreementStatus = completed
  
• Canceled (Declined) agreements append: ?agreementStatus = declined

The parameter is applied to all agreements, including manually sent agreements, web forms, Send in Bulk agreements, etc.

How it's used

Landing pages must be built for your recipients to be directed to. Generally, there will be different pages for recipients who complete their agreement action and those who elect to decline to sign.

The two controls are independently configurable, and each option uses its own redirect URL. When either option is enabled, a URL to your landing page must be provided in the input box next to the enabling control.

Best practices

If you have the resources to create a follow-up experience for your recipients, it's recommended to configure the redirect URLs to provide for a company-branded next step within your own web space.

If Users in Multiple Groups is enabled for your account, you can leverage customized groups to curate the experience for specific documents with redirect URLs that lead to landing pages explicitly designed for the agreements delivered through the group.

Configuration

Availability:

Redirect URLs are available for team and enterprise license plans.

Configuration scope:

The feature can be enabled at the account and group levels.

The controls for this feature can be assessed by navigating to Account Settings > Account Setup > Post Agreement Completion URL Redirect

The configurable options are:

• Recipients should be redirected after completing agreement - When enabled, the recipient is redirected to the provided URL if their participation in the agreement is successful. Successful participation means the recipient has completed their actions in the agreement, regardless of their role (Signer, Approver, Form Filler, etc.)
• Recipients should be redirected after declining agreement - When enabled, the recipient is redirected to the provided URL if the the recipient elects to decline to sign, thereby canceling the agreement.