Email links triggered from modified templates throw an error in Captivate Prime

Last updated on Dec 27, 2021 09:42:40 AM GMT

Issue

An error occurs after clicking a link for an automated email/welcome email/enrollment mail.

Error

HTTP Status 400 - Bad request

This usually happens when the email templates are incorrectly customized.

Solution

To avoid any errors that are related to broken links, which may appear due to customization, follow the steps below:

In the left panel, click Email Templates.

Navigate to the required template and click to modify it.

This opens the Template preview window.

Note the points when editing an email template:

We recommend that you modify an email template from within the Captivate Prime interface.
Copy-paste the modified template on to a Notepad/Word file to store a copy of the changes made.
Avoid replacing any dynamic text in the template which is highlighted in blue. For example, “OrganizationName”, “Learner”, “click here”, “CertificateName”, and so on.

Click Save to confirm the changes applied to the template.

Trigger the email to verify if the links work as expected.

Revert the settings to original by clicking the option Revert to Original for the modified template.