Troubleshooting & help

Download & install

How do I install Adobe Media Server?

Follow these step-by-step instructions to install Adobe Media Server on Windows or Linux. For further information, including how to verify an installation, see this complete list of installation articles.

Can I download a trial copy of Adobe Media Server?

Yes. You can download a 30-day free trial of Adobe Media Server for Windows or Linux.

Where can I find the latest update?

You can find the latest updates to Adobe Media Server on the Adobe Media Server Updates page. For help with an upgrade, see Prepare to upgrade Adobe Media Server.


Where can I find general configuration help?

Find information on everything from deploying and configuring the server to using the Administration Console in this configuration and administration guide.

I need info on correct port configuration.

See this article for information on Adobe Media Server port requirements. Find additional information in Ports and Firewalls | Flash Media Server.

How do I access the Administration Console?

To connect to the Administration Console, you must have access to the Administration Server, installed on port 1111 by default.

How do I protect my streaming content?

Learn how to configure content protection for HDS and HLS.

How do I configure Adobe Media Server to allow for LDAP authentication?

You can build external authentication into the client-side SWF files. Learn more in Authenticate users and Authenticate clients.

Common tasks

How do I publish a live media stream?

Learn how to stream live media over RTMP in this brief tutorial. For information on streaming live media over HTTP, see Stream live media (HTTP) and Configure HTTP Dynamic Streaming and HTTP Live Streaming using AMS.

I need help using Adobe Media Server on Amazon Web Services.

See Adobe Media Server on AWS help for getting started information, useful articles, tutorials, and additional resources.

I need help using Server-Side ActionScript.

Learn about Server-Side ActionScript, including information on APIs, object classes, global functions, and more.

How do I set a secure admin password?

You can set a secure password on the admin account from the Adobe Media Server Administration app. Learn more about setting admin and user passwords.

How can I tell if my server is streaming media correctly?

Common issues

Where can I get help with streaming media issues?

Learn how to troubleshoot issues with streaming media over HTTP, RTMP, and RTMFP.

I'm locked out of the web console. What can I do?

Try resetting the administrator password. This can sometimes resolve log-in issues.

My connections are not going through. Help!

How can I resolve a hang or crash?

Use this troubleshooting guide to resolve hang or crash issues.

Why do I have choppy playback with real-time video?

Video playback becomes choppy when the audio is muted and Aggregate Messages are enabled. Learn how to resolve choppy real-time video playback.