Troubleshooting & help
Download & install
How do I download and install Photoshop?
You can download Photoshop from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your creative cloud apps.
Why won't Photoshop install?
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Can I download a trial copy of Photoshop?
How do I retrieve my Adobe ID or password?
Can I install Photoshop on another computer?
You can install Photoshop and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
How can I change my password?
How can I change my credit card info?
How do I upgrade or change my membership?
My trial expires soon. How do I convert it?
How do I cancel and what happens to my files?
If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.
Where can I find help if I don't know what's wrong?
Why doesn't Photoshop recognize my camera files?
You may need to update Adobe Camera Raw, the plug-in Photoshop uses to import raw image files. Check the Creative Cloud desktop app to see if an update is available. If that doesn't resolve the problem, get more troubleshooting tips to solve Photoshop camera issues.
How do I fix graphics card, redraw, or flashing image errors?
If you're experiencing image rendering issues, slow performance, or crashes, the cause could be a defective, unsupported, or incompatible graphics processor or graphics driver. Learn how to troubleshoot graphics processor or driver issues.
Why doesn't Preview work on my mobile device?
Why is Photoshop running so slowly on my computer?
Will Photoshop run on my computer?
What cameras does Photoshop support?
What graphics cards work with Photoshop?
By using a compatible graphics processor (also called a graphics card, video card, or GPU) with Photoshop, you can experience better performance and take advantage of more features. Get a list of tested graphics cards and answers to common graphics processor questions.
Is Photoshop available in my native language?
Where can I find Photoshop release notes?
I'm using an older version of Photoshop. Where can I find help?
Can I run my old version of Photoshop on a new computer?
What do I do if I can't find my original installation disks?
Can I install both Photoshop and an older Photoshop version?
Yes, you can have multiple versions of Photoshop installed on your computer at the same time. Learn how to download previous versions of Photoshop, such as CS6, directly from the Creative Cloud desktop app.