There are multiple ways that an Audience Manager audience can be used by the other Experience Cloud solutions. Since each integration is different, however, it can be difficult to diagnose and troubleshoot AAM related problems that may arise.
For the AAM integrations, since the segment (or audience) being used has been created or is stored within Audience Manager, one of the first and easiest troubleshooting steps that can be taken is to ensure that you are actually getting into the segment you hope to use with your integration. To do so, I recommend looking at our segment membership documentation.
This documentation will walk you through the process of checking to see if you are qualifying for the segment (and underlying trait or traits) in question.
If you find that you are not getting into the segment, steps can then be taken to ensure that the correct data is being passed into Audience Manager. Please see the following documentation regarding qualifying for real-time traits and onboarded traits.
If you find that you are qualifying for the segment, then it is possible that there might be a problem with an Audience Manager destination or some other aspect of the integration.
For help with troubleshooting any of the steps above, or if there are any questions about a particular Experience Cloud integration, please feel free to reach out to the Audience Manager Customer Care team via email at 'firstname.lastname@example.org' or by phone at '1-800-497-0335 opt 4'.
There are multiple ways that an Audience Manager audience can be used by the other Experience Cloud solutions, and the integration with each is slightly different. As a result, it can be difficult to diagnose and troubleshoot AAM related problems with these integrations.