Creative Cloud desktop app "Installation Failed" on macOS || Scout CC and Lightroom 5

Learn how to fix the "installation failed" error when installing Scout CC or Lightroom 5.

Installation failed error on Scout CC or Lightroom 5

When installing Scout CC or Lightroom 5 using the Creative Cloud desktop app on Mac, the following error occurs:

"Installation Failed - Learn more"

Installation failed.

If you click "Learn more" a dialog box appears, which looks like the following: 

Installation failed dialog

If you click "More Information" the following appears: 

Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)

----------- Payload: [Product Name] [Product Installaiton File] -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW003: Third party payload installer [Product Installaiton File] failed with exit code: 1

A security certificate in certain versions of Adobe software has expired

The error occurs when you install the following applications from the Creative Cloud desktop app:

  • Adobe Scout CC
  • Lightroom 5

To avoid this error when installing from the Creative Cloud desktop app, follow these guidelines: 

  1. Install the latest versions of Adobe software. For example, if you install Lightroom 6/CC instead of Lightroom 5, the error will not occur. 
  2. If you would like to install Scout, use the individual installer available here: Download Adobe Scout CC

If you have attempted to install a package which includes the listed items and you have encountered this error, restart you computer before attempting to run another installation package.

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