To sign out of Creative Cloud desktop, click your profile icon and choose Sign Out.
Font activation and deactivation may fail due to an interruption in your network connection or a conflict with your locally installed fonts.
This page offers troubleshooting steps for font activation errors in Creative Cloud desktop.
If a font fails to activate due to a network issue, an error message is displayed: “This error could have occurred due to a network interruption.”
Confirm your internet connection using these steps:
To sign out of Creative Cloud desktop, click your profile icon and choose Sign Out.
Quit Creative Cloud desktop.
Restart the computer.
Start Creative Cloud desktop.
Sign back in to Creative Cloud.
If these steps don't solve the problem, see our fonts troubleshooting guide or contact Adobe Customer Care for further help.
If you try to activate a font that is already installed on your computer, an error message is displayed: “A font with the same name is already installed.”
The version available through Adobe Fonts may be more recent than the one you have installed. To replace the version on your computer, first uninstall the local version using your font management software or the font tools built in to the operating system.
Then click the Retry button to try activating the fonts again.
If you have InDesign installed, you can use it to find where the font is currently installed on your computer:
Open a new document in InDesign.
Choose Type > Font > [desired font], and then draw a text box.
Choose Type > Find Font.
In the Find Font window, click the font name in the Font Information list, and then click More Info. The Path line shows where the font file is installed on the computer.
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