Problem
Problem |
Solution |
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Embed code is missing from site. |
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You've minified the embed code into a file on your own server. |
Exclude the embed code from your CSS and JavaScript file compressors, and update your website to use the embed code as provided. |
The correct font-family name hasn't been added to the CSS. |
Add the font-family names provided to your CSS. The CSS selectors help page shows how to find the font-family name for each of the web fonts you're using. |
A browser extension is blocking the web font files. |
Turn off the browser extension or change its settings to allow web fonts from Adobe (previously called Typekit). |
Problem |
Solution |
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The browser isn't supported. |
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The correct font weight or style isn't specified in the CSS. |
Add the weight or style to the web project and make sure it is specified correctly in the CSS. |
Problem |
Solution |
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Downloadable fonts turned off in hidden preference. |
Another hidden preference disables downloadable fonts.
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Browser preference to override user fonts is turned off. |
A preference determines whether custom fonts may override the user's browser settings. Under Languages and Appearance > Fonts & Colors > Advanced, select the Allow pages to choose their own fonts option. |
Problem |
Solution |
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Document mode is set to an older version of the browser [IE9 or higher]. |
Remove meta tags that tell Internet Explorer to use a different document mode, such as <meta http-equiv="X-UA-Compatible" content="IE=8">
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Browser preference to disable downloaded fonts is turned on [IE8]. |
A security setting can disable all downloadable fonts. Under Tools > Internet Options > Security > Custom level > Downloads, look for Font Download. Enable font downloads with the default security level. If security has been set to "high," fonts may not load. |
Problem |
Solution |
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Document mode is set to an older version of the browser. |
Remove meta tags that tell Internet Explorer to use a different document mode, such as <meta http-equiv="X-UA-Compatible" content="IE=8">
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Problem |
Solution |
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The font weight or style used in the CSS isn't included in the web project. |
Add the weight or style to the project and make sure it is specified correctly in the CSS. |
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