Troubleshoot Adobe Story AIR app issues

* Reinstall the Story AIR app from http://story.adobe.com/AIR/AdobeStory.air. Reinstalling the app doesn't result in data loss.
Note: On Mac OS, before reinstalling the app, ensure that all previous installations of the app are removed. To search for old installations, search for "adobe story" in Spotlight.
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If reinstalling the app doesn't solve the issue, send the installer logs to the Story team at AdobeStory-Support@adobe.com.

Follow these steps to obtain the installer logs:
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Obtain the logs on Mac OS

1. Open the Console application from the Applications/Utilities folder.

2. Select System.log from the log list.

3. In the String Matching filter field, type Adobe AIR.

4. Select all text and then copy-paste it into a text file.

5. Send the text file to the Story team.

Obtain the logs on Windows

1. Ensure that you can view hidden folders.
2. Navigate to the following folder, replacing <user name> with your login name:
   Windows 7: C:\Users\<user name>[AppData ]\Local\Adobe\AIR\logs
   Vista: C:\Users\<user name>[AppData ]\Local\Adobe\AIR\logs
   XP: C:\Documents and Settings\<user name>\Local Settings\Application Data\Adobe\AIR\logs
3. Send install.log to the Story team.
   

Mac OS

1. Close Adobe Story.
2. Go to ~/Library/Application Support/Adobe/AIR/ELS/.
3. Rename the folder com.adobe.adobestory to a different name. Append some valid characters at the end of the name.
4. Launch Adobe Story and log in again.

Windows

1. Close Adobe Story.
2. Go to %appdata%Adobe/AIR/ELS/.
3. Rename the folder com.adobe.adobestory to a different name. Append some valid characters at the end of the name.
4. Launch Adobe Story and log in again.