Adobe Creative Cloud has moved to native Operating System (OS) support for Dolby Digital decoding (reading Dolby files) and is no longer providing support for encoding (writing) Dolby Digital and Dolby Digital Plus sound formats in the current and future releases of Creative Cloud.
These changes affect the following Creative Cloud products:
- Adobe Premiere Pro
- Adobe After Effects
- Adobe Audition
- Adobe Photoshop
- Adobe Photoshop Lightroom
- Adobe Photoshop Lightroom Classic
- Adobe Media Encoder
- Adobe Prelude
- Adobe Premiere Elements
Both Windows and OS X operating systems (Windows 8.1 or above and Mac OS X .11 or above) contain native support for Dolby decoding functions. Please update to the latest version of your operating system.
If you run a Windows operating system on your computer, all recent versions now support some form of Operating System (OS) level decode for Dolby audio.
There are a few exceptions, though:
- Windows 10N/10KN: Windows 10N/10KN version does not include the media package required to decode AC-3. You can find instructions on how to fix this issue in the following article on the Microsoft support site: Media feature pack for Windows 10 N and Windows 10 KN editions.
- Windows 8.1N/8.1KN: Windows 8.1N/8.1KN version does not include the media package required to decode AC-3. You can find instructions on how to fix this issue in the following article on the Microsoft support site: Media feature pack for Windows 8.1 N and Windows 8.1 KN editions.
Older versions of Windows:
- Windows 7: Windows 7 does not include the media package required to decode AC-3. The best solution is to upgrade to Windows 8 or Windows 10.
If you run a Mac operating system on your computer, macOS 10.11 and later versions support decode for Dolby audio.
Adobe recommends that you update to the latest version of your Creative Cloud software and also update to a more secure operating system (Windows 10 preferred). If you’re unable to do so, please contact the Adobe Customer Care team.
It is never our goal to remove capabilities from our products. Unfortunately in this case, we had no option but to change the way we accessed Dolby functionality and for some users this caused a disruption in workflow. Ultimately – we’re sorry that you’ve experienced any difficulty, below are some suggestions to both address the current situation and best practices for moving forward.
- Move to the latest OS and application version.
- Recover your CC2017 versions that included Dolby.
- Use a system backup or image from when you had CC 2017 installed.
For Windows, consider an update to CC 2018.
For Mac users, macOS upgrades are free.
This is our strongest suggestion. All windows versions above Windows 8.1 and Mac OS 10.11 or above contain native support for Dolby decoding functions. If you need to migrate work in progress, use a third-party utility like Handbrake (a free open-source video transcoder) to convert your MTS/ACS files. Rename the files and reimport them into Premiere Pro. Then, clear your media cache.
If you can't move to the lastest OS and CC2018 application version, recovering your CC2017 application including Dolby functionality is another potential path.
On Windows, try to use Windows Restore to roll back the state of applications on your computer to before that time.
On a Mac, you'd use Apple's Time Machine.
These back up versions will restore your machine to it’s previous state. To prevent that changing, when upgrading Creative Cloud apps, use 'Advanced Options' in the Desktop app to retain older versions rather than the default behavior, which is removing them.
You could possibly use either backup to get back to where you were before. At a minimum, you'll need both the Premiere Pro and Adobe Media Encoder apps.
Going forward, when upgrading Creative Cloud apps, use 'Advanced Options' in the Desktop app to retain older versions rather than the default behavior, which is removing them.