Issue

When publishing manifest files to our FTP server, we receive one of the following errors in the publish job logs:

"Unable to send catalog files to server _:
CWD failed. "/_": directory not found.: _"

or

"Unable to send catalog files to server _:
CWD failed. "/Company/XML": directory not found.: XML"

Solutions

CWD failed. "/_": directory not found.: _

This error often occurs because of a permissions issue on your FTP server. Create these folders, or open the permissions to allow the Scene7 system to create them. The FTP user must be able to write to a directory with the SPS company name. In addition, the FTP user must be able to write to an XML folder under this directory.

CWD failed. "/Company/XML": directory not found.: XML

This error often occurs because of a permissions issue on your FTP server. Specifically, the Scene7 system must be able to write to an XML folder under your Company folder on the FTP server. Create these folders, or open the permissions to allow the Scene7 system to create them. The FTP user also must be able to write to this XML folder.

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