Select the link shared by the support representative via email and download the Bomgar.dmg file.
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2 Sep 2024
Bomgar is a remote support solution that allows technicians to connect to a customer's computer remotely. Using the Bomgar Representative Console, technology support professionals can access and control systems and devices remotely on various platforms. This connection is encrypted to protect your data.
Nota:
- The remote support tool is used by Adobe Customer Support representatives while assisting customers who contact us using Adobe chat or phone support channel.
- You should close your personal files and save your work before intiating screen sharing.
- There would be a small add-in that gets downloaded and when the session is over, this add-in would be removed from the machine automatically.
- You may choose to end the session at any time by clicking on the "STOP SHARING" button.