Errlr "Unable to find or process BitmapGraphic" | Scene7

Issue

The following error occurs when you load a URL in a browser:

"Unable to find or process BitmapGraphic.

Trace log error, 'IppGenericException{exceptionStack='{Client message contains invalid message data values\: Number of pixels in save request with width of abc and height of xyz exceeds limit of 100 million pixels (IsrvImageSave.cpp:130)}"

Solution

Any of the following can cause this error:

  • The file on the server does not have the correct permissions.
  • The file doesn't exist on the server.
  • The file is too large to be called from the server (see below).

Here's how Scene7 figures out the size of an image, using an example:

  1. Pull the width and height of the image from the FXG to use as a starting request; for example, 10800 x 9599. Scene7 comes up with the width and height to request from IS for images embedded into WTP with the following formulas.
    1. BI = BitmapImage element
    2. request width = BI scaleX * BI width * imageRes/company print resolution request height = BI scaleY * BI height * imageRes/company print resolution
    3. request width = 5.913... * 414 * 300/72 request height = 5.913... * 612 * 300/72
  2. Find and apply any scaleX and scaleY from the FXG that are attached to the image, 0.241666 x 0.241666, which scales down the size to about 2610 x 2320.
  3. Scale to requested imageRes.
  4. Scale the request size by any scaling of the final document:
    1. FXG width and height - 10800x9599
    2. ScaleX and ScaleY - 0.241666 x 0.241666
    3. Scaled Down Size - about 2610x2320
    4. Resolution of image is 72, Requested imageRes is 300, Scale Up request size by 4.16667
    5. Scaled up Size - 10874x9665
  5. Requested Doc Size is 2610 x 1746, FXG View width & height is 2610 x 1746, so no further scaling is applied

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Adobe MAX 2024

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Adobe MAX

Kreativitetskonferansen

14.–16. oktober, Miami Beach og på nettet

Adobe MAX 2024

Adobe MAX
Kreativitetskonferansen

14.–16. oktober, Miami Beach og på nettet

Adobe MAX

Kreativitetskonferansen

14.–16. oktober, Miami Beach og på nettet