Magento Commerce Pro: Managed Services | Product Description

Effective as of August 20, 2021

What is Magento Commerce Pro: Managed Services?

Magento Commerce Pro is a platform for delivering eCommerce capabilities, including out-of-the-box features, an ability to customize, and third-party integrations. Managed Services are a hosted and managed application and infrastructure for Magento Commerce Pro.

Products and Services
License Metric Deployment
Magento Commerce Pro: Managed Services
Per Base Package
Managed Services
Upgrades
Business Intelligence Pro
Package On-demand Services
Add-ons
Additional Development Environment
Per Each Managed Services
Additional Instance Package Package Managed Services
Additional Staging Environment
Per Each Managed Services
Additional Store Views Per Pack of 15 Managed Services
Additional Annual vCPU Days Allowance - Production Environment (per 1,000 vCPU Days)
Per Year
Managed Services
Additional Annual vCPU DAys Allowance - Staging Environment (per 1,000 vCPU Days)
Per Year Managed Services
Additional Storage (per 50 gigabytes) Per Year Managed Services
CDN Transfer (per terabyte)
Per Year Managed Services
Annual fee for deplying own dedicated SSL certification
Per Year Managed Services

1. Magento Commerce Pro: Managed Services

Licensing. Magento Commerce Pro: Managed Services is licensed per Magento Commerce Pro: Managed Services Base Package.

Magento Commerce Pro: Managed Services Base Package ("Base Package") means the hosted Magento Commerce Pro product and includes the following standard features and Service Configuration items:

  • Magento Commerce Pro: Managed Services
    • Standard features:
      • 99.9% Minimum Uptime Percentage for the Adobe hosted application and infrastructure of the Production Environment;
      • SSL:
        • Shared SSL (SNI) certificate
        • Extended validation of SSL Certificate: Hosting of a dedicated, customer-provided SSL certificate is included for Customers
      • The following Bundled On-demand Services:
        • Commerce Integration Framework
        • Advanced Reporting
    • Service Configuration items (allotments identified in the Sales Order):
      • Pricing Level identified in the Sales Order
      • Production, Staging, and Development Environments
      • Maximum vCPU Day Allowance – Staging (a minimum of 4,380 vCPU Days is recommended when using the B2B Module; additional vCPU Days may be required for staging extremely large catalogs).
      • Maximum vCPU Day Allowance - Production Environment
      • Maximum Annual vCPU Day Allowance - Staging Environment
      • Storage Capacity
      • CDN Transfer Allowance
      • Store Views

2. Magento Commerce Pro: Managed Services Upgrades

  • Business Intelligence Pro. Business Intelligence Pro is an On-demand Service business intelligence platform that includes data extraction, data warehousing, data analysis, and data visualization capabilities.
    • Standard features:
      • Technical Support
      • Implementation
    • Service Configuration items (allotments identified in the Sales Order):
      • Business Intelligence integration

3. Magento Commerce Pro: Managed Services Add-ons

Additional Annual vCPU Day Allowance. Additional vCPU Days may only be added to a Base Package for either the Production Environment or Staging Environment.

Additional CDN Transfer. Additional CDN Transfer allotment may only be added to a Base Package.

Additional Development Environments. Additional Development Environments may only be added where a Base Package has been licensed and may not be used independently to perform any features or functions of Magento Commerce Pro: Managed Services.

Additional Instance Package. The Additional Instance Package may only be added where a Base Package has been licensed and may not be used independently to perform any features or functions of Magento Commerce Pro: Managed Services. 

Additional Staging Environments. Additional Staging Environments may only be added where a Magento Commerce Pro: Managed Services Base Package has been licensed and may not be used independently to perform any features or functions of Magento Commerce Pro: Managed Services.

Additional Store Views. Additional Store Views are licensed per Pack of 15 additional Store Views and may only be added to a Base Package.

Additional Storage. Additional Storage may only be added to a Base Package.

Dedicated SSL Certificate. Additional Dedicated SSL Certificate may only be added to a Base Package.

Definitions

Advanced Reporting means an On-demand Service included as part of the Managed Services that includes access to a suite of dynamic reports based on product, order, and consumer data.

Average Order Value or AOV means the quotient of (a) the GMV for any given Contract Year; and (b) the number of Transactions during the same Contract Year.

Bundled On-demand Services means the following, as detailed in the description of the applicable Base Package:

  • Advanced Reporting

Bundled On-demand Services and Upgrade On-demand Services operate in multi-tenant environments outside of the Managed Services environment. As a result, such On-demand Services are not provided under the Minimum Uptime Percentage of the associated Managed Services and are not subject to any other Managed Services infrastructure-related backup, storage, encryption, data retention, or support obligations set forth in this Agreement.

Business Intelligence Pro means the On-demand Service business intelligence platform included as part of the Managed Services that includes data extraction, data warehousing, data analysis, and data visualization capabilities. The Business Intelligence Pro On-Demand Service may have access to personally identifiable information or “PII” including things like names, emails, etc. of your customers.

Contract Year means the 12 months from the License Term Start Date or each subsequent 12 months thereafter.

Gross Merchandise Value or GMV means the total value of all Transactions processed through any Customer Sites during any given Contract Year, excluding (a) any shipping, handling, and customs costs charged to End Users; (b) any taxes Customer collects from End Users as part of any Transaction; and (c) any financing charges and interest for installments charged to End Users. For clarity, any Transactions loaded from previous years or from sales channels that are not Customer Sites or other eCommerce channels do not contribute to GMV.

Order Limit means the total number of all Transactions processed through any Customer Sites during any given Contract Year. For clarity, any Transactions loaded from previous years or from sales channels that are not Customer Sites or other eCommerce channels do not contribute to the Order Limit.

Pricing Level means the GMV Tier and AOV Limit, Order Limit, or other pricing tier.

Production Environment means any environment that is used to generate and/or process online revenue; or is exposed to the public internet for use by End Users.

Staging Environment means any environment that is set-up as a replica of a Production Environment for use to test code, builds, and updates to ensure quality under a production-like environment before application deployment in a Production Environment. Staging Environments cannot be used as a Production Environment, used to handle live Transactions or traffic, or be exposed to the public internet for use by End Users.

Storage means the total combined storage available, at any one time, for all active data in each Magento Commerce Pro: Managed Services Base Package, if any. Storage may include object storage and solid-state drive storage at a ratio necessary for the efficient operation of the Managed Services.

Transaction means any order placed by an End User through the Products and Services, by whatever means, that is accepted and/or processed by the Products and Services, (a) even if such order is later subject to a refund, return, chargeback or any other reversal, voluntary or involuntary and (b) regardless of whether Customer receives any payment for such order.

vCPU Day means one vCPU used for one calendar day.

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